Caroline Bou
Adjuntas
Summary
Driven Retail Sales Associate with a proven track record at Kohl's, excelling in customer engagement and sales expertise. Skilled in POS system operations and known for exceptional teamwork, consistently meeting sales goals. Achieved a significant increase in customer satisfaction through effective problem-solving and product knowledge.
Overview
9
9
years of professional experience
Work History
Material Handler
Z Medica
Wallingford CT
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Uniform Attendant
Baxter
Jayuya
02.2021 - 12.2022
- Streamlined uniform processing by implementing an effective tracking system.
- Addressed employee concerns related to uniforms promptly, fostering a positive work environment.
- Ensured timely delivery of clean uniforms to staff, maintaining a well-presented workforce.
- Maintained accurate records of uniform issuance and returns for accountability purposes.
Maintenance
Tilton School
Hew Hampshire
10.2019 - 12.2021
- Maintained departmental equipment inventory and maintenance agreements.
- Coordinated with maintenance teams to schedule preventive maintenance activities, minimizing downtime due to equipment failure.
Retail Sales Associate
Kohl's
Fairfield
02.2014 - 08.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Cosmetology Education
Marinellos School Beauty
Fairfield CT 2012
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Customer Assistance
- Cash Handling
- Customer Engagement
- Retail Sales
- Flexible Schedule
- Product Knowledge
- Cash Register Operation
- Store maintenance
- Retail Store Operations
- Phone Etiquette
- FLUENT IN LANGUAGE
- POS system operations
- Customer Needs Assessment
- Sales expertise
- Policy and Procedure Adherence
- Display Setup
- Product Recommendations
- Order Processing
- Brand representation
- Sales Goals Attainment
Languages
English
Beginner (A1)
Timeline
Uniform Attendant
Baxter
02.2021 - 12.2022
Maintenance
Tilton School
10.2019 - 12.2021
Retail Sales Associate
Kohl's
02.2014 - 08.2017
Material Handler
Z Medica
Cosmetology Education
Marinellos School Beauty