Summary
Overview
Work History
Education
Affiliations
Timeline
Generic

Caroline Mogica Medina

Guaynabo

Summary

Highly knowledgeable and efficient Front Desk Dental Assistant with training and administrative expertise to successfully manage continuous flow of patients. Proficient in reception work, practice management support and procedures. Moves easily between different tasks each day to provide assistance in different areas. Friendly Dental Receptionist dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

Dental Office Receptionist

DENTAL DREAM
FALL RIVER
10.2018 - 06.2020
  • Assisted with planning, organizing and coordinating company events.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Greeted and checked in patients, verifying insurance information and collecting co-pays.
  • Scheduled appointments and managed the office calendar to ensure efficient use of time.
  • Responded to telephone inquiries from patients in a timely manner, providing accurate information and direction as needed.
  • Prepared treatment plans for patient approval, including cost estimates and payment arrangements.
  • Filed patient records accurately, ensuring up-to-date documentation of all procedures performed.

CONSULTORA DE BELLEZA

SEPHORA
DRAFT MOUTH
03.2018 - 10.2019
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Maintained schedule of class assignments to meet deadlines.
  • Delivered products to customer locations on time.

Customer Service Representative

AURONS FURNITURE
FALL RIVER
01.2013 - 05.2015
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Customer Service Officer

QUALITY INC
TANTON
05.2014 - 09.2014
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Resolved customer issues in an efficient and timely manner.
  • Educated customers on products and services offered by the company.
  • Performed follow-up calls to ensure customer satisfaction with product and service delivery.
  • Monitored inventory levels of products available for sale to customers.
  • Provided general administrative support including filing documents, scheduling appointments.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Scheduled service appointment to resolve complex, site-specific issues.
  • Set up and updated customer accounts to facilitate smooth purchases.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

High School Diploma -

BMC DURFEE
FALL RIVER
05-2010

Affiliations

BILINGUAL

Timeline

Dental Office Receptionist

DENTAL DREAM
10.2018 - 06.2020

CONSULTORA DE BELLEZA

SEPHORA
03.2018 - 10.2019

Customer Service Officer

QUALITY INC
05.2014 - 09.2014

Customer Service Representative

AURONS FURNITURE
01.2013 - 05.2015

High School Diploma -

BMC DURFEE
Caroline Mogica Medina