Caroline Rosales Serrano
Guaynabo
Summary
Accomplished Executive with a proven track record at the Puerto Rico Health Insurance Administration, specializing in strategic planning and employee relations. Expert in implementing protocols and enhancing workplace efficiency. Demonstrates strong professional ethics and effective cross-functional communication. Fluent in both Spanish and English, with an ability for solving complex problems through analytical and interpersonal skills.
Overview
32
32
years of professional experience
Work History
Human Resources Executive
State Department of Environment
04.2024 - Current
- Support and assist the Human Resources Director.
- Support the Classification and Compensation Division.
- Work with different situations regarding the labor unions.
- Work with the "Cuerpo de Vigilantes Academy" for Guayama and San Juan.
Senior Manager at Human Resources
Puerto Rico Health Insurance Administration
10.2023 - 04.2024
- In charge of the Human Resources and Administrative Services Department.
- In charge of different by laws such as personnel, drug screening, purchase and property.
- Responsible of the compliance of protocols such as domestic violence, gender discrimination and workplace Harassment.
- Member of the Employee Help Program Committee.
- Work with the implementation of the Classification and Compensation Plan.
Human Resources Director
Puerto Rico Health Insurance Administration
01.2017 - 10.2023
- Human Resources responsibilities as recruitment, compensation, training and benefits.
- Work with the preparation of the Classification and Compensation Plan.
- Member of the Employee Help Program Committee.
- In charge of the Agency Emergency Plan.
- Member of the Government Ethics Committee.
- Responsible of the compliance of Human Resources bylaws, laws and regulations.
- In charge of the preparation and implementation of the Covid-19 Protocol.
Human Resources Assistant Director
Puerto Rico Health Insurance Administration
01.2013 - 12.2016
- In charge of Human Resources and Administrative Department in the absence of the Director.
- Administrative Services responsibilities that includes supervision of purchase area, inventories, building and security.
- Responsible of the implementation and compliance of protocols and bylaws.
- In charge of Drug Screening and the Agency Emergency Plan
- Member of the Employee Help Program Committee.
Human Resources and Administrative Services
Puerto Rico Insurance Administration
05.1998 - 12.2012
Managerial Affairs Assistant
Puerto Rico Health Insurance Administration
02.1993 - 07.2000
- Assist the Executive Director.
- Follow up and monitor the department directors.
- Assist en Board of Directors Meetings
- Part of the committee in charge of the preparation of the deferent bylaws.
Education
MBA - Human Resources And Management
Interamerican University
San Juan, Puerto RicoBachelor of Science - Human Resources Management,Organizational Behavior
Rider University
Lawrenceville, New JerseySkills
- Employee relations
- Strategic planning
- Proficiency in Microsoft Applications
- Strong Professional Ethics
- Fully Bilingual (Spanish and English)
- Effective Cross Functional Communication
- Problem Solving
- Analytical and Interpersonal Skills
TRAININGS
- Desarrollando Cultura de Innovación Total
- Trabajo en Equipo y Relaciones Interpersonales
- Aspectos Importantes de la Ley de Ética Gubernamental
- Hostigamiento Sexual
- Mujer, Trabajo y Familia
- HIPAA Privacy Training
- Trabajo en Equipo
- Prevención, Uso y Consecuencias de Sustancias Controladas en el Sector Laboral
- Ley Federal HIPAA
- Destrezas Básicas de Supervisión
- Negociación Colectiva
- Asamble Ordinaria del Consejo de la Gerencia de Recursos Humanos
- Foro Visión de Futuro en la Administración de Recursos Humanos
Timeline
Human Resources Executive
State Department of Environment
04.2024 - Current
Senior Manager at Human Resources
Puerto Rico Health Insurance Administration
10.2023 - 04.2024
Human Resources Director
Puerto Rico Health Insurance Administration
01.2017 - 10.2023
Human Resources Assistant Director
Puerto Rico Health Insurance Administration
01.2013 - 12.2016
Human Resources and Administrative Services
Puerto Rico Insurance Administration
05.1998 - 12.2012
Managerial Affairs Assistant
Puerto Rico Health Insurance Administration
02.1993 - 07.2000
MBA - Human Resources And Management
Interamerican University
Bachelor of Science - Human Resources Management,Organizational Behavior
Rider University
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