Caroline Ruiz-Medin
Greenacres, Fl
Summary
Resourceful individual recognized for promoting human connections that meet patient and caregiver needs. An energetic Behavioral Health Specialist known for providing in-depth patient assessments, determining appropriate courses for treatment and delivering educational resources. A compassionate professional with dynamic organizational and decision making skills.
Overview
15
15
years of professional experience
Work History
Behavioral Health Specialist
We Level Up
Lake Worth, FL, USA
12.2022 - Current
- Provided extensive residential staff training in such areas as symptoms management and effective intervention strategies.
- Participated in assessments and visits with patients in various types of settings.
- Worked closely with bilingual patients by creating behavioral plans in Spanish.
- Assessed patient needs and recommended appropriate courses of treatment.
- Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Referred patients or clients to community resources or specialists.
- Assessed patients for risk of suicide attempts or harmful behavior toward others.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Gathered and researched information about community mental health needs or resources used in conjunction with therapy.
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills or strategies for dealing with problems.
- Collected information about clients through interviews, observation or tests.
Owner
Duke's Masonry LLC
West Palm Beach, USA
03.2015 - 09.2019
- Executed performance reviews to encourage improved productivity for team members.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Led startup and creation of operational procedures and workflow planning.
- Hired and trained new department managers to increase team oversight and productivity.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Costumer Service Agent
Eagle Insurance Agency
San Juan, Puerto Rico
02.2010 - 11.2011
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Suggested suitable options for unavailable products and services to retain customers.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Costumer Service Representative
Global Insurance Co.
San Juan , Puerto Rico
03.2009 - 02.2010
- Made outbound calls to obtain account information.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Developed strong customer relationships to encourage repeat business.
Education
Some College (No Degree) - Psychology & Social Work
Interamerican University
Cupey, Puerto RicoSkills
- Discharge Planning
- Caregiver training and consultations
- Crisis Intervention
- Case Management
- Interpersonal and written communication
- Outreach Programs
- Patient Health Assessments
- Behavioral Health
- Nonviolent Crisis Intervention
- Mental Health Assessment
- Crisis Prevention Intervention (CPI)
Languages
Spanish
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Behavioral Health Specialist
We Level Up
12.2022 - Current
Owner
Duke's Masonry LLC
03.2015 - 09.2019
Costumer Service Agent
Eagle Insurance Agency
02.2010 - 11.2011
Costumer Service Representative
Global Insurance Co.
03.2009 - 02.2010
Some College (No Degree) - Psychology & Social Work
Interamerican University
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