Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Casandra L Santiago-Nieves

Professional Services
Westport Point,MA

Summary

Experienced with coordinating and managing manufactured materials to ensure smooth operations with strong technical skills and troubleshooting. Utilizes effective inventory control and material delivery to support production schedules. Knowledge of teamwork and adaptability in fast-paced environments while following safety standards and control environment regulations. Consistently looks for ways to improve operations and personal contributions to increase team success against challenging performance targets and meet company goals. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate, consistent and reliable results.

Overview

16
16
years of professional experience
2017
2017
years of post-secondary education
3
3
Certifications

Work History

IPT/Shop Floor Controller

Merck
Las Piedras, PR
04.2017 - Current
  • Integrated process technician in a controlled environment working under standard operating procedures, regulations, and good manufacturing and documentation process.
  • Qualified operator in granulation, pharmacy, solution preparation, validated cleaning, and tablet inspection.
  • Shop floor controller assisting manufacturing processes through supply of raw and weighed material while also maintaining inventory.
  • Support Manufacturing process supplying documents, gowning replenishment and cleaning solution dispatch.
  • Inventory control and management production reject received and aligned to good receipt, relocation of material, pull systems, two-bin system replenishment, cycle count, inventory reports and adjustments as needed through SAP.
  • Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as various forklifts.
  • Inspection of equipment, material transfer from wooden pallets to plastic pallets and collaboration work multifunctional areas between warehouse, suppliers, buyers, quality assurance and incoming.
  • Agent of change, train the trainer, EBR modification, quality investigation assistance, DEVELUP, Diversity & Inclusion A3, Harvard Mentor Program and Alianza Professional Development Mentor.
  • Experience with MES (Manufacturing Execution System) and SAP (Systems Applications and Products in Data Processing / Comet portal).
  • Manufacturing report platform development (AeraHH).
  • Material master data management creating and obsolescence of material through SAP Engineering Change Control and Engineering Change Management.
  • Maintained open communication with supervisors, addressing potential issues before they became problematic.
  • Trained new employees on proper techniques and safety protocols, increasing overall efficiency.
  • Complied with all safety regulations and guidelines, preserving a secure working environment for all employees involved in the assembly process.

Associate Assembler

CTS (Medtronic)
Juncos, PR
10.2016 - 04.2017
  • Double certification in needle inspection and assembly.
  • Insertion of sensor to needle through a microscope then patch to pedestal in diabetes department of a controlled regulated environment.
  • Also assisted in testing of an assembly cell line.
  • Preparation of pedestals by applying double sided disks to pedestal in preparation for assembly line of sensor patch to pedestal.
  • Work with standard operating procedures, medical device regulations, good manufacturing, and documentation procedures.
  • Achieved higher production output by streamlining workflows and introducing innovative techniques.
  • Supported the implementation of lean manufacturing principles for optimized performance across the production floor.
  • Maintained open communication with supervisors, addressing potential issues before they became problematic.
  • Enhanced product quality with thorough inspection and testing procedures.
  • Collaborated with team members to assemble components in a timely manner, meeting production deadlines.
  • Demonstrated versatility by adapting quickly to changes in project specifications or requirements.
  • Consistently met production quotas through efficient work practices and attention to detail.
  • Reduced assembly errors by maintaining a clean and organized workstation.

Microbiology Laboratory Internship

Coca-Cola Puerto Rico Bottlers
Cayey, PR
04.2016 - 06.2016
  • Obtain products on the line, sample retrieval and inspection, obtain testing sample in microbiological hood, microbiology testing by swab (from production lines and of products) into media or onto media agar, incubation period and proper documentation according to regulations.
  • Verification of well executed sanitization process by obtaining samples and testing for residuals.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

Research and Lab Technician

UAGM - INBRE/PRIMER Research Laboratory
Gurabo, PR
06.2015 - 04.2016
  • Travel to sights for specimen collection (Pterocarpus Forest, Agricultural Experimental Station).
  • Sample retrieval, inoculation, purification, and inspection.
  • Microbiological media preparation and modification, testing, and identification
  • Molecular biotesting by PCR (Polymerase Chain Reaction)
  • Research and paper writing
  • Research collaboration with Puerto Rico Medical Sciences
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Assisted in the development of new laboratory methods, leading to increased testing capabilities.

Return to Vendor Clerk

Bed, Bath and Beyond
Burlington, MA
04.2014 - 10.2014
  • POS (Point of Sale) system, customer service, product inspection, return to vendor and manufacturing processing, stockroom inventory, restock sales floor and customer orders, receiving shipments.
  • Examine shipment contents and compare with records, such as manifests, invoices, or orders, to verify accuracy.
  • Requisition and store shipping materials and supplies to maintain inventory of stock.
  • Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
  • Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.
  • Record shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or recordkeeping purposes.
  • Inspect shipments to ensure correct order fulfillment.
  • Order materials, supplies, or equipment.
  • Store items, package objects for shipping, record shipping information and respond to customer problems or complaints.
  • Coordinate shipping activities with external parties.
  • Improved client satisfaction by quickly addressing and resolving service issues.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Jr. Staff

Boys and Girls Club of Woburn
Woburn,, Massachusetts
12.2009 - 08.2011
  • Supervise attendants, mentor with homework, middle school and high school service community groups (funding for juvenile diabetes), Youth of the Year winner and volunteer basketball coach.
  • Developed engaging activities that incorporated real-world examples, making content more relatable for students.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Created educational materials to convey important information to service recipients.

Administrative Assistant

Seaver Construction Inc.
Woburn, MA
11.2009 - 05.2011
  • Front desk help in mult-line phone receiver and dispatch, receive visitors, receive shipments, prepare documents, flyers and company portfolio for meetings.
  • Prepare documents and shipping orders, to route materials, pack, seal, label, or affix postage to prepare materials for shipping using postage meter.
  • Assistance filing in payroll department and stock office supplies.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

Child Development Associate (CDA) -

Huertas College
Caguas PR
05-2025

Associate of Science -

Universidad Ana G. Mendez
Gurabo, PR
05.2016

Skills

  • Bilingual in English and Spanish

  • SAP, inventory management

  • Trackwise

  • WERUM (PAS-X/MES)

  • Self motivation

  • Organizational skills

  • Task prioritization

  • Data tracking

  • Time management

  • Professionalism

  • Multitasking Abilities

ProblemSolving/decision-making aptitude

Certification

CPR certified

Timeline

IPT/Shop Floor Controller

Merck
04.2017 - Current

Associate Assembler

CTS (Medtronic)
10.2016 - 04.2017

Microbiology Laboratory Internship

Coca-Cola Puerto Rico Bottlers
04.2016 - 06.2016

Research and Lab Technician

UAGM - INBRE/PRIMER Research Laboratory
06.2015 - 04.2016

Return to Vendor Clerk

Bed, Bath and Beyond
04.2014 - 10.2014

Jr. Staff

Boys and Girls Club of Woburn
12.2009 - 08.2011

Administrative Assistant

Seaver Construction Inc.
11.2009 - 05.2011

Child Development Associate (CDA) -

Huertas College

Associate of Science -

Universidad Ana G. Mendez

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Casandra L Santiago-NievesProfessional Services