CASSANDRA I. SANCHEZ

The role of the Fact-Finding Interviewer is to facilitate the completion of questionnaires by claimants, in order to assist them with their applications for Florida Department of Commerce Reemployment Assistance benefits.

• Receiving calls.
• Making calls.
• Worked with Excel, Windows.
• Provided exceptional customer service to ensure customer satisfaction.
• Maintained a high level of professionalism when dealing with difficult customers.
• Prepared and evaluated CRM reports to identify problems and areas for improvement.

• Provides quality service to guests and ensures guests satisfaction under the supervision of the Manager in charge
• Clearly communicate to customers all specials and promotions, take guests' Orders and enter the order into the POS, clear and clean tables when guests leave, and keep the bar area clean and organized at all times
• Secondary duties such as product preparation and restaurant maintenance
• Waitress
• Drinks Confection
• Food Preparation

• Provides quality service to guests and ensures guests satisfaction under the supervision of the Manager in charge
• Clearly communicate to customers all specials and promotions, take guests' Orders and enter the order into the POS, clear and clean tables when guests leave, and keep the bar area clean and organized at all times
• Secondary duties such as product preparation and restaurant maintenance
• Waitress
• Drinks Confection
• Food Preparation

• Provides quality service to guests and ensures guests satisfaction under the supervision of the manager in charge
• Clearly communicate to customers all specials and promotions, take guests' orders and enter the order into the POS, clear and clean tables when guests leave, and keep the bar area clean and organized at all times
• Secondary duties such as product preparation and restaurant maintenance
• Cashier
• Food preparation
• Waitress
• Drinks confection

• Provides quality service to guests and ensures guest satisfaction under the supervision of the Chef
• Clearly communicate to customers all specials and promotions, take guests orders and enter the order into the POS, clear and clean tables when guests leave, and keep the dining area clean and organized at all times
• Secondary duties such as product preparation and restaurant maintenance
• Assisting the chef
• Food preparation
• Waitress
• Maintenance

• Provides quality service to guests and ensures guests satisfaction under the supervision of the manager in charge
• Clearly communicate to customers all specials and promotions, take guests' orders and enter the order into the POS, clear and clean tables when guests leave, and keep the bar area clean and organized at all times
• Secondary duties such as product preparation and restaurant maintenance
• Cashier
• Food preparation
• Waitress

• Office clerk at church office
• Organizing different events for the parish (Counseling, marriage, baptism, confirmation, confessions & others)
• Organizing and bookkeeping of the catholic store
• Customer Service
• Event Organizer
• Public Relations
• Data Entry
• Office Clerk
• Resolving different situations at the church

• Nurse/Caregiver at a Veterans Home
• Attending veteran patient needs
• Medication Administration
• Monitoring Vital Signs
• Cooking
• Cleaning

• Volunteer Mother at the school office
• Public Relations
• Receptionist
• Data Entry
• Office Clerk
• Resolving situations of the students
• Photocopies for teachers and meetings materials

• Set up, prepare, or tend to general office maintenance
• Customer service and public relations

• Completed production targets within deadlines
• Attended various quality control workshops as a part of the work and tried applying those principles for production
• Reported to the supervisors about the observations/abnormalities
• Cashier
• Food preparation

• Responsible for consistently keeping the customer at the center of everything he/she does
• Able to run fast and efficient cash register operations
• Observes customer traffic and calls for additional service as needed
• Knowledgeable store, services and locations of merchandise
• Demonstrates strong skill set in suggestive selling techniques for add on sales

• Provides quality service to guests and ensures guest satisfaction under the supervision of the Manager in Charge
• Clearly communicate to customers all specials and promotions, take guests' orders and enter the order into the POS, clear and clean tables when guests leave, and keep the dining area clean and organized at all times
• Secondary duties such as product preparation and restaurant maintenance
• Cashier
• Food preparation
• Waitress

• Record keeping and organization
• Phone Receptionist
• Generate letters
• Organizing payroll & correspondence
• General office work

• Data Entry
• Phone Receptionist
• Order installation certification
• Generate order statistics

• Data Entry
• Phone Receptionist
• Verifying customer open orders and applications on the computer terminal
• Verifying newly assigned telephone numbers on microfilm