Cesar Otero
Orlando
Summary
Enthusiastic and results-driven sales professional with a strong focus on effective communication and negotiation. Committed to delivering exceptional customer service by leveraging extensive knowledge of products and services to create tailored solutions that drive customer loyalty, retention, and revenue. Motivated to make a meaningful impact in a dynamic role that allows opportunity for professional growth.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Uphome Solution
02.2024 - Current
- Achieved Rookie of the Year Award for closing over 86 sales in a calendar year and set a new rookie record with 14 deals in month (July)
- Consistently exceeded monthly sales targets and contributed to overall revenue growth
- Built and maintained strong client relationships, ensuring high customer satisfaction
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Sales and Marketing Coordinator
Professional Hospital
03.2023 - 12.2023
- Handled strategic budget management and campaign execution, driving a significant surge in leads and a 35% improvement in closing rates
- Coordinated closely with the sales team to implement promotional offers and enhance communication with the public
- Played a key role in logistics and aid coordination during the Puerto Rico earthquake relief efforts in 2020.
Merchant Success Specialist
Kafene
02.2021 - 03.2023
- Managed merchant relationships on the LTO platform, providing training and support
- Handled inbound and outbound calls to assist merchants in understanding policies and maximizing platform benefits
- Resolved troubleshooting efforts for application issues and provided high-level customer service
- Trained merchants to increase platform adoption and improve sales outcomes
Sales Associate & Marketing Coordinator
Ricardo Caballero Auto
11.2019 - 03.2021
- Oversaw and led conversion efforts as BDC developer
- Implemented CRM systems, including Zoho and LeadsGogo, to enhance lead tracking and improve customer management
- Handled social media and traditional marketing platforms to increase brand visibility
- Sales
Socializa Group
01.2015 - 06.2020
- Handled incoming sales calls and client related account questions
- Performed outbound cold calling to increase set appointments with prospective clients
- Performed periodical client assessments to gain insights into specific goals and challenges, creating upselling opportunities accordingly
- Managed existing client relationships to foster long-term partnerships, satisfaction, and repeat business
- Monitored ad campaign performances and analytics, providing actionable insights and recommendations for optimization.
Education
Universidad De Puerto Rico - Bachelor's Degree - Economics
(Completed 3 Years Toward Degree)
San Juan, PRHigh School Diploma -
Episcopal Cathedral School
San Juan, PR2006
Skills
- Persuasive communication
- Account management
- Content Marketing
- Media Buying
- Customer relationship management
- Prospecting skills
- Closing techniques
- Lead generation
Accomplishments
Assisted in logistics and aid coordination during the Puerto Rico earthquake relief efforts in 2020 and supported recovery initiatives with All Hands and Hearts Organization after Hurricane Maria.
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Sales Consultant
Uphome Solution
02.2024 - Current
Sales and Marketing Coordinator
Professional Hospital
03.2023 - 12.2023
Merchant Success Specialist
Kafene
02.2021 - 03.2023
Sales Associate & Marketing Coordinator
Ricardo Caballero Auto
11.2019 - 03.2021
Socializa Group
01.2015 - 06.2020
Universidad De Puerto Rico - Bachelor's Degree - Economics
(Completed 3 Years Toward Degree)
High School Diploma -
Episcopal Cathedral School
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