Chailyn Rodriguez Perez
Aguadilla
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
T-Mobile
10.2018 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Claro Puerto Rico
02.2015 - 02.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
Education
Associate of Science - Dental Assisting
Humacao Community College
Humacao, Puerto Rico05.2014
Skills
- Report Generation
- Data Entry
- Paperwork Processing
- Appointment Scheduling
- Data Collection
- Conflict Resolution
- Microsoft PowerPoint
- Filing
- Computer Proficiency
- Microsoft Excel
- Telephone Etiquette
- Written Communication
Timeline
Customer Service Representative
T-Mobile
10.2018 - 02.2022
Customer Service Representative
Claro Puerto Rico
02.2015 - 02.2016
Associate of Science - Dental Assisting
Humacao Community College
Similar Profiles
David M. FullerDavid M. Fuller
Reporting and Analytics Manager at T-MobileReporting and Analytics Manager at T-Mobile
Marcos MoralesMarcos Morales
Customer Service Representative at T-mobileCustomer Service Representative at T-mobile
Ashaley SifuentezAshaley Sifuentez
Sales Associate at T-MobileSales Associate at T-Mobile