Chanel Rivera Rodriguez
11325 Relaxation Loop
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
Client Advisor
PRADA
02.2021 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Present and value the product range.
- Accompany the customer to the cash counter, prepares the packaging and, if necessary, manages the payment.
- Manage sales and optimize each step of the sales process.
- Know available products in stock.
Client Advisor
MARC JACOBS
05.2020 - 05.2022
- Achieve and exceed the personal sales goals
- Demonstrate a complete knowledge of the merchandises’ features and benefits to maximize the sales opportunity
- Responsible for client development beyond the initial transaction
- Maintain the housekeeping and visual standards of the store
- Assist in bi-annual inventory cycle
- Follow all store operational policies and procedures
- Client Book Management
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed efficient cash register operations.
- Informed and suggested new banking products to customers.
- Assisted customers in depositing and withdrawing cash.
- Researched and evaluated potential investment products for clients.
Education
Associate of Arts - Legal Studies
Valencia College
East Campus07.2023
Skills
- Client Meetings
- Client Interactions
- Relationship Management
- Client Contact
- Customer Engagement
- Client Needs Assessment
- Sales Floor Maintenance
- Cash Withdrawal Handling
- Quantitative Analysis
- Merchandising
- Presentations
Languages
Spanish
Native language
English
Advanced
C1
Catalan
Upper intermediate
B2
Timeline
Client Advisor
PRADA
02.2021 - 04.2023
Client Advisor
MARC JACOBS
05.2020 - 05.2022
Associate of Arts - Legal Studies
Valencia College
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