Charline Gracia
Gurabo,Puerto Rico
Summary
My name Charline Gracia Morales, a dynamic 20-year-old from Arroyo, Puerto Rico, where my passion for marketing is evident in all my pursuits. As an honor student, I excel in my studies, immersing myself in the nuances of consumer behavior and cutting-edge digital marketing strategies. Growing up in Puerto Rico's vibrant culture has inspired creativity in my marketing strategies. My ultimate goal is to merge my academic achievements with practical marketing experience, aiming to leave a lasting impact on the industry.
Overview
2
2
years of professional experience
Work history
Customer service representative
River Village Racquet Club
Gurabo, Puerto Rico
2023.11 - Current
- Implemented customer follow up to uphold service standards.
- Offered current, accurate advice on optional solutions for concerns.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Answered customer telephone calls promptly and improved on-hold wait times.
Cashier
Ralph's food warehouse
Gurabo, Puerto Rico
2022.01 - 2023.05
- Counted change correctly and issued customer receipts.
- Scanned products at high tempo to quickly process customer transactions.
- Trained and mentored new cashiers and clerks in correct processes.
- Redeemed stamps and vouchers against transactions.
Education
Bachelor of Business Administration - Marketing
08/2022 -
High School Diploma - General Studies
08/2018 - 05/2021
Skills
- Marketing
- Social media management
- Cash handling
- Office 365 (Word, Excel, Power Point)
- Leadership
- Canva
- Creative problem solving
Languages
Spanish
Native
English
Fluent
Portuguese
Beginner
Affiliations
- Social Media
- singing
- musician
- Volunteer work
Accomplishments
Copa Excelencia Eugenio María de Hostos - 12mo Congreso de valores en Puerto Rico
Timeline
Customer service representative - River Village Racquet Club
2023.11 - Current
Cashier - Ralph's food warehouse
2022.01 - 2023.05
Universidad Ana G Mendez - Bachelor of Business Administration, Marketing
08/2022 -
Escuela Natividad Rodriguez Gonzales - High School Diploma, General Studies
08/2018 - 05/2021