Chris Mariely Pagán Banuchi
San Juan
Summary
Collaborative leader expert in business administration, knowledgeable in office administration, employee management and customer service best practices.
Overview
13
13
years of professional experience
Work History
Assistant Manager of Operations
Spoon Tour Company
04.2024 - Current
- Supported senior managers with daily operational tasks, project coordination, and employee communications to keep tours logistics on track.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Organized and maintained digital personnel files and operational documents, ensuring quick access and secure handling of sensitive information.
- Planned internal meetings, prepared agendas, and took meeting notes to support leadership visibility and team accountability.
- Responded to employee questions and concerns, escalating issues when needed and ensuring they were addressed promptly.
- Resolved incidents and managed accessorial charges objectively while maximizing profit.
Customer Service Supervisor/Senior Travel Agent
American Airlines
12.2014 - 04.2024
- Actively supported service associates by quickly responding to questions via phone and finding appropriate solutions to customer issues.
- Coached employees through day to day work and complex problems.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained up to date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Collaborated with upper management to improve customer service processes and support structures company wide.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Logistics Administrative Assistant
En Pointe Geografica Logistics
03.2012 - 07.2014
- Supported management in strategic decision-making by providing accurate information on inventory levels, shipping costs, and delivery timelines.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Coordinated international shipments, navigating complex customs requirements for seamless import/export operations.
Education
MBA - Master in Business Administration
Purdue University Global
West Lafayette, Indiana 09.2023
Bachelor of Arts - Communications/Journalism
University of Puerto Rico
Rio Piedras, Puerto Rico12.2012
Skills
- Bilingual
- Workload management
- Business Development
- Project Planning Expert
- Problem Solving
- Managing Operations and Efficiency
- Customer Relationship Management
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Assistant Manager of Operations
Spoon Tour Company
04.2024 - Current
Customer Service Supervisor/Senior Travel Agent
American Airlines
12.2014 - 04.2024
Logistics Administrative Assistant
En Pointe Geografica Logistics
03.2012 - 07.2014
MBA - Master in Business Administration
Purdue University Global
Bachelor of Arts - Communications/Journalism
University of Puerto Rico
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