Chris Mariely Pagán Banuchi
San Juan
Summary
Operations Manager and Sales Professional with a proven track record in leading high-performing teams, optimizing processes, and boosting revenue. Skilled in enhancing customer satisfaction, streamlining operations, and aligning team performance with organizational goals. Known for leveraging strong leadership and strategic planning to increase productivity and drive sales growth.
Overview
13
13
years of professional experience
Work History
Operations Manager
Spoon Tour Company
San Juan, Puerto Rico
04.2024 - Current
- Led cross-functional teams to implement process improvements and achieve operational excellence.
- Streamlined operational processes to enhance productivity and reduce costs.
- Mentored staff on best practices, fostering a culture of continuous improvement and collaboration.
- Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
Travel Agents Department Supervisor
American Airlines
Winston Salem/Charlotte, NC
12.2014 - 04.2024
- Developed and maintained strong client relationships to enhance customer loyalty and retention.
- Coached employees through day to day work and complex problems.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Trained and mentored junior sales team members, fostering a culture of continuous learning and growth.
- Achieved top performer status within the company due to consistent high sales numbers.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Developed, maintained and utilized diverse client base.
- Analyzed sales data regularly in order to identify opportunities for growth and expansion within the market.
Logistics Administrative Assistant
En Pointe Geografica Logistics
San Juan
03.2012 - 07.2014
- Supported management in strategic decision-making by providing accurate information on inventory levels, shipping costs, and delivery timelines.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Coordinated international shipments, navigating complex customs requirements for seamless import/export operations.
Education
MBA - With Concentration in International Business
Purdue University Global
09.2023
Bachelor of Arts - Communications/Journalism
University of Puerto Rico
12.2012
Skills
- Bilingual
- Team leader
- Sales strategist
- Logistics management
- Business developtment
- Project management
- Team leadership
- Operations management
- Planning and implementation
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Operations Manager
Spoon Tour Company
04.2024 - Current
Travel Agents Department Supervisor
American Airlines
12.2014 - 04.2024
Logistics Administrative Assistant
En Pointe Geografica Logistics
03.2012 - 07.2014
Bachelor of Arts - Communications/Journalism
University of Puerto Rico
MBA - With Concentration in International Business
Purdue University Global