Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chris Mariely Pagán Banuchi

San Juan

Summary

Operations Manager and Sales Professional with a proven track record in leading high-performing teams, optimizing processes, and boosting revenue. Skilled in enhancing customer satisfaction, streamlining operations, and aligning team performance with organizational goals. Known for leveraging strong leadership and strategic planning to increase productivity and drive sales growth.

Overview

13
13
years of professional experience

Work History

Operations Manager

Spoon Tour Company
04.2024 - Current
  • Led cross-functional teams to implement process improvements and achieve operational excellence.
  • Streamlined operational processes to enhance productivity and reduce costs.
  • Mentored staff on best practices, fostering a culture of continuous improvement and collaboration.
  • Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
  • Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
  • Increased sales revenue by streamlining the sales operations process and implementing effective strategies.

Travel Agents Department Supervisor

American Airlines
12.2014 - 04.2024
  • Developed and maintained strong client relationships to enhance customer loyalty and retention.
  • Coached employees through day to day work and complex problems.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Trained and mentored junior sales team members, fostering a culture of continuous learning and growth.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Developed, maintained and utilized diverse client base.
  • Analyzed sales data regularly in order to identify opportunities for growth and expansion within the market.

Logistics Administrative Assistant

En Pointe Geografica Logistics
03.2012 - 07.2014
  • Supported management in strategic decision-making by providing accurate information on inventory levels, shipping costs, and delivery timelines.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Coordinated international shipments, navigating complex customs requirements for seamless import/export operations.

Education

MBA - With Concentration in International Business

Purdue University Global
09.2023

Bachelor of Arts - Communications/Journalism

University of Puerto Rico
12.2012

Skills

  • Bilingual
  • Team leader
  • Sales strategist
  • Logistics management
  • Business developtment
  • Project management
  • Team leadership
  • Operations management
  • Planning and implementation

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Operations Manager

Spoon Tour Company
04.2024 - Current

Travel Agents Department Supervisor

American Airlines
12.2014 - 04.2024

Logistics Administrative Assistant

En Pointe Geografica Logistics
03.2012 - 07.2014

Bachelor of Arts - Communications/Journalism

University of Puerto Rico

MBA - With Concentration in International Business

Purdue University Global

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Chris Mariely Pagán Banuchi