Christian Gonzalez
Humacao
Summary
Customer service and sales professional with experience in telecommunications, inbound call centers, and logistics. Skilled in handling customer inquiries, resolving issues, and driving sales. Strong communication abilities and a results-oriented mindset
Overview
12
12
years of professional experience
Work History
Sales Representative
Liberty Mobile
03.2024 - 02.2025
- Handled inbound sales calls, offering products and services based on customer needs.
Met and exceeded sales quotas by upselling and cross-selling telecommunications services.
Maintained accurate records of customer interactions in the CRM system.
Customer Care Representative
Liberty Mobile
01.2021 - 02.2025
- Provided exceptional customer service by addressing billing, technical, and account-related inquiries.
- Assisted customers with mobile plan selections, upgrades, and troubleshooting.
- Maintained high customer satisfaction scores through effective problem-solving and empathy.
Customer Service Representative
Auto Expreso
10.2017 - 12.2018
- Assisted customers with toll-related inquiries, account management, and payments.
- Processed account disputes and ensured accurate billing resolution.
- Provided clear and concise information on policies and procedures to enhance customer experience.
Warehouse Lead
Sunrise Products
06.2016 - 09.2017
- Managed inventory and coordinated dispatch of goods to ensure timely delivery.
- Communicated with drivers and warehouse staff to optimize logistics operations.
- Maintained detailed records of shipments and inventory levels
Retail Sales Associate
Directv
07.2013 - 03.2015
- Promoted and sold DirecTV packages to new and existing customers.
- Provided product demonstrations and explained service features to increase conversions.
- Achieved and surpassed monthly sales targets through strategic upselling
Education
High School Diploma -
Colegio Rudianette
HumacaoSkills
- Customer service & conflict resolution
- Inbound & outbound sales
- Sales force
- Call center operations
- Logistics & dispatching
- CRM & data entry
- Team collaboration & communication
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Sales Representative
Liberty Mobile
03.2024 - 02.2025
Customer Care Representative
Liberty Mobile
01.2021 - 02.2025
Customer Service Representative
Auto Expreso
10.2017 - 12.2018
Warehouse Lead
Sunrise Products
06.2016 - 09.2017
Retail Sales Associate
Directv
07.2013 - 03.2015
High School Diploma -
Colegio Rudianette
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