CHRISTIAN HERNANDEZ COLON
San Juan
Summary
Seasoned officer with experience in law enforcement and reglamentos. Demonstrated strong leadership skills, strategic planning abilities, and crisis management expertise. Contributed to the enhancement of safety protocols and procedures in previous roles. Known for conflict resolution proficiency and high ethical standards.
Overview
13
13
years of professional experience
Work History
Oficial De Proyectos
Autoridad de Acueductos Y Alcantarillado
San Juan
04.2023 - Current
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Organized and coordinated meetings between senior management and other departments across the organization.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Oficial De Servicios Gerenciales- Fleet Manager
Autoridad de Acueductos y Alcantarillados
San Juan
09.2019 - 04.2023
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Developed and implemented policies and procedures for fleet operations.
- Monitored budget expenses to ensure compliance with company guidelines.
- Conducted regular vehicle inspections to identify potential problems or issues.
- Coordinated with vendors for parts ordering, repairs and services.
- Assessed fuel usage and developed strategies to reduce costs and improve efficiency.
- Created reports on vehicle utilization, mileage tracking and other metrics as needed.
- Managed daily operations of the fleet department including staffing, scheduling and performance management.
- Researched new technologies such as GPS tracking systems to determine cost-effectiveness in improving fleet operations.
- Performed accident investigations to determine cause and liability.
- Analyzed data from various sources such as repair bills, fuel consumption records., to identify areas of improvement.
- Evaluated current processes related to vehicle acquisition and disposal; made recommendations for changes when necessary.
- Prepared weekly report summarizing key performance indicators for senior management review.
- Negotiated contracts with suppliers for parts, services, vehicle rentals.
- Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance.
- Supported leadership by delegating assignments and monitoring mechanic performance to ensure timely work completion.
- Supervised driver information, including estimated time of arrival and planned time of arrival, which helped in all delivery scheduling.
- Coordinated payroll, manpower projection and data entry while scheduling staff, overtime and vacation hours to optimize productivity.
- Implemented GPS and telematics systems to monitor vehicle locations and driver behavior, enhancing fleet efficiency.
- Conducted regular vehicle inspections and audits to maintain high standards of safety and compliance.
- Monitored and analyzed fleet performance metrics, identifying trends and implementing improvements.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Prepared inventory for shipment by attaching tags and labels.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
Coordinador De Servicios
Autoridad de Acueductos Y Alcantarillados
San Juan
09.2012 - 09.2019
- Provided customer service to ensure client satisfaction.
- Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
- Obtained purchase order information to invoice work orders.
- Handled incoming calls and inquiries from customers regarding services offered.
- Assisted in the development of training materials related to service coordination processes.
- Toggled between multiple systems and databases to look up information and update records.
- Assisted with billing and invoicing for services rendered.
- Facilitated communication between clients, service providers, and internal teams.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Created detailed reports on quality assurance metrics related to service delivery.
- Prepared monthly reports summarizing current service activities.
- Monitored service delivery and client satisfaction, implementing improvements as necessary.
- Implemented and monitored quality assurance measures to uphold service standards.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Monitored email and phone communication to provide prompt responses and solutions.
Telecomunicador II
Junta de Gobierno del Servicio De Emergencias 911
Guaynabo
03.2011 - 01.2012
- Assisted in the development and implementation of a new emergency response protocol.
- Supervised and coordinated 911 call-takers, dispatchers, and other personnel to ensure proper response times.
- Monitored incoming calls for accuracy and ensured appropriate dispatch of police, fire, or medical services.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Researched vehicle, wanted and missing persons information.
- Ensured compliance with applicable state and federal regulations related to 911 operations.
- Maintained records of all calls received by the 911 center, including call type, duration, response time.
- Analyzed data trends to identify areas for improvement within the department.
- Facilitated communication between law enforcement officers at crime scenes and the command center.
Education
Bachelor of Arts - Criminal Justice- Investigación General
Universidad Interamericana, Recinto Metropolitano
San Juan, P.R.06-2010
Skills
- Work Coordination
- Information Verification
- Strategic Planning
- Innovation and Creativity
- Reporting and documentation
- Microsoft Word
- Self-Directed
- Organization
- Teamwork and Collaboration
- Team building
- Attention to Detail
- Dependable and Responsible
- Microsoft Office
- Communication
Affiliations
Amplia experiencia en trato con público. Conocimiento refinado en computadoras. Persona con iniciativa, enfocada a los buenos resultados, excelente trabajador en equipo y capaz de trabajar con un mínimo de supervisión. Puntual, habilidad para realizar trabajo manual, desempeñar múltiples tareas y aprender con rapidez. Persona organizada. Gran iniciativa y habilidad para transformar siatuaciones difíciles en provechosas.
Accomplishments
- Reconocimientos por proyectos y tareas realizadas en el tiempo mínimo requerido.
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Timeline
Oficial De Proyectos
Autoridad de Acueductos Y Alcantarillado
04.2023 - Current
Oficial De Servicios Gerenciales- Fleet Manager
Autoridad de Acueductos y Alcantarillados
09.2019 - 04.2023
Coordinador De Servicios
Autoridad de Acueductos Y Alcantarillados
09.2012 - 09.2019
Telecomunicador II
Junta de Gobierno del Servicio De Emergencias 911
03.2011 - 01.2012
Bachelor of Arts - Criminal Justice- Investigación General
Universidad Interamericana, Recinto Metropolitano
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