Christian Rivera Cruz
San Juan
Summary
Motivated individual with experience in customer service and hospitality. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
The Tryst Beachfront Hotel
San Juan, Puerto Rico
01.2024 - Current
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Identified opportunities for process improvement within the front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.
Billing Customer Care Representative
Luma Energy
San Juan, Puerto Rico
05.2021 - 04.2023
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Used data entry skills to accurately document and input statements.
Early Stage Collections Agent
Santander Consumer USA
San Juan, Puerto Rico
07.2019 - 01.2021
- Maximized debt recovery with timely identification and escalation of high-risk accounts to management for further action.
- Used skip tracing and other techniques to locate debtors.
- Processed debtor payments and updated accounts to reflect new balance.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Maintained high volume of calls and met demands of busy and productive group.
Education
Associate of Arts - Fashion Design
Escuela De Artes Plásticas
San Juan, Puerto RicoHigh School Diploma -
Colegio Nuestra Sra. Del Pilar
Canovanas, Puerto Rico05.2010
Skills
- Reliability and punctuality
- Detail Oriented
- Multitasking Abilities
- Team Collaboration
- Fluent in Spanish
- Conflict Resolution
- Hospitality service expertise
- Organization and Time Management
Languages
Spanish, English
Native language
Timeline
Front Desk Agent
The Tryst Beachfront Hotel
01.2024 - Current
Billing Customer Care Representative
Luma Energy
05.2021 - 04.2023
Early Stage Collections Agent
Santander Consumer USA
07.2019 - 01.2021
Associate of Arts - Fashion Design
Escuela De Artes Plásticas
High School Diploma -
Colegio Nuestra Sra. Del Pilar