Christian Yoed Ortiz Perez
Aibonito
Summary
Motivated Mechanical Engineering graduate and experienced Army National Guard Sergeant seeking an entry-level position to apply technical expertise and contribute to a reputable company's success. Focused professional with experience in customer service, maintenance scheduling, software programs, and documentation. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Willing to relocate or commute.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SENIOR WHEELED VEHICLE MECHANIC
ARMY NATIONAL GUARD
10.2014 - Current
- Lead, Supervise, delegate, train, and help 15 Soldiers perform their duties and PMs
- Exhibited strong attention to detail by thoroughly inspecting completed repairs before releasing vehicles back into service, avoiding potential safety hazards.
- Optimized scheduling of vehicle services based on usage patterns or specific mission requirements while balancing workload across available personnel resources.
- Responsible for managing and maintaining PMs on vehicle's daily logs up to date.
- Supervise and validate PMs when completed.
- Read and followed technical documentation to complete accurate repairs.
- Keep track of fifteen mechanics' Soldiers' working hours and input them into Army system GCSS.
- Obtain work order documents and parts and corroborate parts match with work order.
- Collaborated with team members to complete large-scale maintenance projects, enhancing overall fleet performance.
- Exhibited strong attention to detail by thoroughly inspecting completed repairs before releasing vehicles back into service, avoiding any potential safety hazards.
QUALITY INSPECTOR AND OPERATOR
RAYTHEON COLLINS AEROSPACE
03.2023 - 11.2023
- Inspect and validate that parts comply with specifications drawings using Team Center. More than 45 units inspected per day.
- Audit processes to verify if they comply with quality procedures and policies.
- Revise JIS on Solumina program and audit them with Engineering team and/or certified operator.
- Perform audits to validate compliance through process.
- Create Rework Records or Quality Non-conforming when units do not comply with standard regulations.
- Operate PARMI machine to scan board and find issues on unit.
- Document and report deficiencies using ZAP software.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated closely with operations managers to address quality concerns during production runs.
- Conducted detailed failure analysis investigations when necessary, identifying underlying issues that contributed to defects or malfunctions.
- Improved customer satisfaction ratings through diligent inspection of finished products before shipment.
- Utilized quality control software to track and analyze product data.
- Examined products for imperfections and defects.
- Conducted root cause analyses on defective products, leading to improved manufacturing processes and reduced waste.
- Collaborated closely with operations supervisors to address quality concerns during production runs.
- Utilized gauges, tools, and equipment to complete in-depth assessments.
CUSTOMER SERVICE
PEPBOYS
08.2018 - 03.2023
- Receive merchandise and perform inventory of arrived merchandise.
- Manage and organize merchandise display in store.
- Provide customer service by listening to and dispatching what customer needs—demonstrating respect, friendliness, and willingness to help wherever needed. Using strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Advise customers on other components needed to improve efficiency of vehicles.
- Cashier
- Answer more than 30 phone calls and provide best customer service by phone.
- Mentor and Guide New Employees.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend, and holiday shifts.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Skilled at working independently and collaboratively in team environment.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Demonstrated leadership skills in managing projects from concept to completion.
SUPPORT TO DEPARTMENT OF HOMELAND SECURITY
ARMY NATIONAL GUARD
12.2020 - 11.2022
- Leader and supervisor of seven Soldiers
- Implemented process of improvement for Data gathering and sharing, creating online Data Sheet to improve communication between leaders
- Using Online Data Sheet, assigned schedule for twenty-two soldiers to working area, and during shift, supervised and corrected any issues
- Provide observation support to assist and enable CBP freedom of movement to execute their principal law enforcement along Southwest Border
- Accountable for over $350,000 in government-issued equipment.
- Assisted coworkers and staff members with special tasks on daily basis.
Security Officer
G4S Secure Solutions USA
03.2018 - 04.2018
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Inspected and adjusted security systems, equipment, and machinery to maximize coverage of parking lots and building interior and exterior.
- Interacted assertively but non-confrontationally with personnel and general public.
- Patrolled and monitored premises providing security to more than 85 units.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Conducted regular patrols of key areas to spot and control security concerns.
QUALITY INSPECTOR
AMERICAN CORPS OF ENGINEERS
11.2017 - 02.2018
- Assess roofs and structures in houses after Hurricane Maria. More than 15 houses inspected per day.
- Investigated customer complaints to take necessary corrective actions.
- Collaborated with production staff to establish and meet quality standards
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Perform house roof drawings by measurements and summit for installment of tarps.
- Submitted and was responsible for all paperwork for final inspection and pay of workers after final examination.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Identified and documented quality discrepancies for management to develop resolutions.
Customer Service Representative & Cashier
AutoZone
04.2016 - 01.2018
- Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
- Increased efficiency and team productivity by promoting operational best practices.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained staff on operating procedures and company services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Baggage Handler and Maintenance
Econo Supermarket
01.2012 - 02.2016
- Managed inventory rotation tasks, ensuring freshness of perishable goods for improved customer satisfaction.
- Scanned packages and boxes and moved them to storage location in store.
- Supported customers in shifting purchases from carts to cars to maintain customer satisfaction.
- Placed customers' purchased goods into bags, maximizing space while avoiding overloading.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Provided product knowledge to help customers select best products.
Bagger
Pitusa Supermarket
03.2011 - 12.2011
- Managed inventory rotation tasks, ensuring freshness of perishable goods for improved customer satisfaction.
- Supported customers in shifting purchases from carts to cars to maintain customer satisfaction.
- Placed customers' purchased goods into bags, maximizing space while avoiding overloading.
- Assisted customers by escorting and placing grocery bags in vehicles. Provided product knowledge to help customers select best products.
Education
Certification - Project Management
CAREER ACADEMY
Online10.2024
Bachelor of Science - Mechanical Engineering
INTERAMERICAN UNIVERSITY
Precinct of Bayamon, PR05.2020
MECHANICS SCHOOL FOR MILITARY VEHICLES -
U.S. ARMY 16TH ORDNANCE BATTALION
Ft. Lee, Virginia07.2015
Skills
- Basic knowledge of construction
- Knowledge of auto-mechanics
- Excellent team worker
- Vehicle Lift Operation
- Coaching and Mentoring
- Problem-solving
- Critical thinking
- Active listening
- Adaptability
- Quality Assurance
- Schematic reading
- Customer Service
- Inspecting vehicles
Certification
TWIC
Languages
Spanish
Native language
English
Proficient
C2
PROGRAMS
- Basic knowledge in the handling of Computer Literature.
- Proficient with Microsoft Office.
- Basic handling of the SolidWorks.
- Basic handling with MATLAB.
- Basic handling in the ANSYS.
- Basic knowledge of SAP2000.
- Proficient with Adobe Reader.
- Basic Knowledge of Team Center System.
Timeline
QUALITY INSPECTOR AND OPERATOR
RAYTHEON COLLINS AEROSPACE
03.2023 - 11.2023
SUPPORT TO DEPARTMENT OF HOMELAND SECURITY
ARMY NATIONAL GUARD
12.2020 - 11.2022
CUSTOMER SERVICE
PEPBOYS
08.2018 - 03.2023
Security Officer
G4S Secure Solutions USA
03.2018 - 04.2018
QUALITY INSPECTOR
AMERICAN CORPS OF ENGINEERS
11.2017 - 02.2018
Customer Service Representative & Cashier
AutoZone
04.2016 - 01.2018
SENIOR WHEELED VEHICLE MECHANIC
ARMY NATIONAL GUARD
10.2014 - Current
Baggage Handler and Maintenance
Econo Supermarket
01.2012 - 02.2016
Bagger
Pitusa Supermarket
03.2011 - 12.2011
Certification - Project Management
CAREER ACADEMY
Bachelor of Science - Mechanical Engineering
INTERAMERICAN UNIVERSITY
MECHANICS SCHOOL FOR MILITARY VEHICLES -
U.S. ARMY 16TH ORDNANCE BATTALION
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