Christian Yoed Ortiz Perez
Aibonito
Summary
Motivated Mechanical Engineering graduate and experienced Army National Guard Sergeant seeking an entry-level position to apply technical expertise and contribute to a reputable company's success. Focused professional with experience in customer service, maintenance scheduling, software programs, and documentation. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Willing to relocate or commute.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SENIOR WHEELED VEHICLE MECHANIC
ARMY NATIONAL GUARD
Humacao, Puerto Rico
10.2014 - Current
- Lead, Supervise, delegate, train, and help 15 Soldiers perform their duties and PMs
- Exhibited strong attention to detail by thoroughly inspecting completed repairs before releasing vehicles back into service, avoiding potential safety hazards.
- Optimized scheduling of vehicle services based on usage patterns or specific mission requirements while balancing workload across available personnel resources.
- Responsible for managing and maintaining PMs on vehicle's daily logs up to date.
- Supervise and validate PMs when completed.
- Read and followed technical documentation to complete accurate repairs.
- Keep track of fifteen mechanics' Soldiers' working hours and input them into Army system GCSS.
- Obtain work order documents and parts and corroborate parts match with work order.
- Collaborated with team members to complete large-scale maintenance projects, enhancing overall fleet performance.
- Exhibited strong attention to detail by thoroughly inspecting completed repairs before releasing vehicles back into service, avoiding any potential safety hazards.
QUALITY INSPECTOR AND OPERATOR
RAYTHEON COLLINS AEROSPACE
Santa Isabel, Puerto Rico
03.2023 - 11.2023
- Inspect and validate that parts comply with specifications drawings using Team Center. More than 45 units inspected per day.
- Audit processes to verify if they comply with quality procedures and policies.
- Revise JIS on Solumina program and audit them with Engineering team and/or certified operator.
- Perform audits to validate compliance through process.
- Create Rework Records or Quality Non-conforming when units do not comply with standard regulations.
- Operate PARMI machine to scan board and find issues on unit.
- Document and report deficiencies using ZAP software.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated closely with operations managers to address quality concerns during production runs.
- Conducted detailed failure analysis investigations when necessary, identifying underlying issues that contributed to defects or malfunctions.
- Improved customer satisfaction ratings through diligent inspection of finished products before shipment.
- Utilized quality control software to track and analyze product data.
- Examined products for imperfections and defects.
- Conducted root cause analyses on defective products, leading to improved manufacturing processes and reduced waste.
- Collaborated closely with operations supervisors to address quality concerns during production runs.
- Utilized gauges, tools, and equipment to complete in-depth assessments.
CUSTOMER SERVICE
PEPBOYS
Cidra, Puerto Rico
08.2018 - 03.2023
- Receive merchandise and perform inventory of arrived merchandise.
- Manage and organize merchandise display in store.
- Provide customer service by listening to and dispatching what customer needs—demonstrating respect, friendliness, and willingness to help wherever needed. Using strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Advise customers on other components needed to improve efficiency of vehicles.
- Cashier
- Answer more than 30 phone calls and provide best customer service by phone.
- Mentor and Guide New Employees.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend, and holiday shifts.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Skilled at working independently and collaboratively in team environment.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Demonstrated leadership skills in managing projects from concept to completion.
SUPPORT TO DEPARTMENT OF HOMELAND SECURITY
ARMY NATIONAL GUARD
Laredo, Texas
12.2020 - 11.2022
- Leader and supervisor of seven Soldiers
- Implemented process of improvement for Data gathering and sharing, creating online Data Sheet to improve communication between leaders
- Using Online Data Sheet, assigned schedule for twenty-two soldiers to working area, and during shift, supervised and corrected any issues
- Provide observation support to assist and enable CBP freedom of movement to execute their principal law enforcement along Southwest Border
- Accountable for over $350,000 in government-issued equipment.
- Assisted coworkers and staff members with special tasks on daily basis.
Security Officer
G4S Secure Solutions USA
Caguas, Puerto Rico
03.2018 - 04.2018
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Inspected and adjusted security systems, equipment, and machinery to maximize coverage of parking lots and building interior and exterior.
- Interacted assertively but non-confrontationally with personnel and general public.
- Patrolled and monitored premises providing security to more than 85 units.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Conducted regular patrols of key areas to spot and control security concerns.
QUALITY INSPECTOR
AMERICAN CORPS OF ENGINEERS
Dorado, Puerto Rico
11.2017 - 02.2018
- Assess roofs and structures in houses after Hurricane Maria. More than 15 houses inspected per day.
- Investigated customer complaints to take necessary corrective actions.
- Collaborated with production staff to establish and meet quality standards
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Perform house roof drawings by measurements and summit for installment of tarps.
- Submitted and was responsible for all paperwork for final inspection and pay of workers after final examination.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Identified and documented quality discrepancies for management to develop resolutions.
Customer Service Representative & Cashier
AutoZone
Aibonito, Puerto Rico
04.2016 - 01.2018
- Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
- Increased efficiency and team productivity by promoting operational best practices.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained staff on operating procedures and company services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Baggage Handler and Maintenance
Econo Supermarket
Barranquitas, Puerto Rico
01.2012 - 02.2016
- Managed inventory rotation tasks, ensuring freshness of perishable goods for improved customer satisfaction.
- Scanned packages and boxes and moved them to storage location in store.
- Supported customers in shifting purchases from carts to cars to maintain customer satisfaction.
- Placed customers' purchased goods into bags, maximizing space while avoiding overloading.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Provided product knowledge to help customers select best products.
Bagger
Pitusa Supermarket
Aibonito, Puerto Rico
03.2011 - 12.2011
- Managed inventory rotation tasks, ensuring freshness of perishable goods for improved customer satisfaction.
- Supported customers in shifting purchases from carts to cars to maintain customer satisfaction.
- Placed customers' purchased goods into bags, maximizing space while avoiding overloading.
- Assisted customers by escorting and placing grocery bags in vehicles. Provided product knowledge to help customers select best products.
Education
Certification - Project Management
CAREER ACADEMY
Online10.2024
Bachelor of Science - Mechanical Engineering
INTERAMERICAN UNIVERSITY
Precinct of Bayamon, PR05.2020
MECHANICS SCHOOL FOR MILITARY VEHICLES -
U.S. ARMY 16TH ORDNANCE BATTALION
Ft. Lee, Virginia07.2015
Skills
- Basic knowledge of construction
- Knowledge of auto-mechanics
- Excellent team worker
- Vehicle Lift Operation
- Coaching and Mentoring
- Problem-solving
- Critical thinking
- Active listening
- Adaptability
- Quality Assurance
- Schematic reading
- Customer Service
- Inspecting vehicles
Certification
TWIC
Languages
Spanish
Native language
English
Proficient
C2
PROGRAMS
- Basic knowledge in the handling of Computer Literature.
- Proficient with Microsoft Office.
- Basic handling of the SolidWorks.
- Basic handling with MATLAB.
- Basic handling in the ANSYS.
- Basic knowledge of SAP2000.
- Proficient with Adobe Reader.
- Basic Knowledge of Team Center System.
Timeline
QUALITY INSPECTOR AND OPERATOR
RAYTHEON COLLINS AEROSPACE
03.2023 - 11.2023
SUPPORT TO DEPARTMENT OF HOMELAND SECURITY
ARMY NATIONAL GUARD
12.2020 - 11.2022
CUSTOMER SERVICE
PEPBOYS
08.2018 - 03.2023
Security Officer
G4S Secure Solutions USA
03.2018 - 04.2018
QUALITY INSPECTOR
AMERICAN CORPS OF ENGINEERS
11.2017 - 02.2018
Customer Service Representative & Cashier
AutoZone
04.2016 - 01.2018
SENIOR WHEELED VEHICLE MECHANIC
ARMY NATIONAL GUARD
10.2014 - Current
Baggage Handler and Maintenance
Econo Supermarket
01.2012 - 02.2016
Bagger
Pitusa Supermarket
03.2011 - 12.2011
Certification - Project Management
CAREER ACADEMY
Bachelor of Science - Mechanical Engineering
INTERAMERICAN UNIVERSITY
MECHANICS SCHOOL FOR MILITARY VEHICLES -
U.S. ARMY 16TH ORDNANCE BATTALION