Christine Oliver
Summary
With a rich background spanning more than two decades in the hospitality industry, I possess a diverse skill set that includes event planning, bartending, cooking, hotel management, and yoga instruction. My expertise is crafting health-conscious menus and curating sensory-rich experiences to ensure guests have unforgettable moments. Renowned for my exceptional customer service and ability to adapt to various situations, I excel both in collaborative team environments and leadership positions.
Overview
14
14
years of professional experience
Work History
Wellness Retreat Coordinator and Facilitator
Self-employed
04.2024 - Current
- Enhance customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Improve client satisfaction by tailoring facilitation techniques to meet diverse group needs.
- Increase workshop and retreat attendance, promoting events through targeted social media campaigns and community outreach.
- Tailor facilitation styles to accommodate virtual and in-person settings, ensuring consistent engagement levels.
- Conduct post-event evaluations to gather feedback and implement improvements for future sessions.
- Negotiate with vendors for resources and materials, ensuring cost-effective event execution.
- Facilitate breakthrough moments for participants with carefully crafted group activities and discussions.
- Prioritize and manage multiple projects simultaneously, ensuring all deadlines and objectives are met without compromising quality.
- Oversee appointment scheduling and itinerary coordination for both clients and wellness practitioners.
- Organize spaces, materials and catering support for retreat facilitators
Front-of-house Manager
Casa Grande Mountain Retreat
01.2023 - 01.2024
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Collaborated with culinary team to ensure seamless coordination between kitchen and dining room operations, enhancing overall service speed and quality.
- Conducted regular training sessions on new menu items and service techniques, keeping team informed and engaged.
- Fostered culture of continuous improvement, encouraging staff to suggest operational enhancements and recognizing their contributions.
- Elevated dining ambiance, selecting and overseeing installation of new lighting and furniture that complemented restaurant's theme.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Purchased food and cultivated strong vendor relationships.
- Increased customer service ratings through personable service.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
- Coordinated all hotel operations to ensure seamless service delivery, resulting in enhanced guest experience.
Resident Yoga and Meditation Instructor
Casa Grande Mountain Retreat
12.2022 - 01.2024
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Offered one-on-one or small-group instruction for students needing additional attention and support.
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Enriched students'' understanding of holistic health by weaving yogic philosophy into lessons alongside practical movement instruction.
- Demonstrated yoga poses and provided verbal cues and adjustments to help students improve alignment and technique.
- Elevated clients'' mental focus by integrating breathing exercises throughout classes to complement physical movement.
- Arrived early to set up room, greet students, and answer questions.
- Cultivated a strong sense of community within the studio by organizing workshops, events, and group activities.
- Collaborated with fellow instructors to organize workshops focusing on advanced techniques or specialized topics such as prenatal yoga or Yin Yoga sessions.
- Mentored new instructors, sharing best practices in teaching methods and classroom management techniques.
- Elevated student experience with use of aromatherapy and sound healing techniques during relaxation segments.
- Cultivated serene and inviting studio atmosphere, enabling participants to deepen their practice and find peace.
- Conducted retreats in natural settings, offering immersive experiences that promoted deep healing and connection with nature.
- Led workshops on yoga philosophy and mindfulness, enriching students' understanding and personal growth.
- Developed personalized yoga plans for private clients to meet specific wellness goals.
Receptionist/Boutique Manager
Casa Grande Mountain Retreat
12.2022 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Managed store inventory effectively to maintain optimal stock levels.
- Collaborated with buyers to select seasonal inventory aligned with current fashion trends and customer preferences.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Lead Receptionist/Front Desk Coordinator
Salon Cu
01.2021 - 01.2023
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
- Improved overall guest experience by proactively anticipating their needs during visits or addressing inquiries more rapidly.
- Streamlined check-in processes for clients, resulting in reduced wait times and improved overall experience.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Trained all staff on front desk procedures and policies.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
Front Desk Coordinator, Substitute Yoga Instructor
South Boston Yoga
01.2011 - 01.2019
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Streamlined volunteer training processes, ensuring efficient onboarding and skill development.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Attended staff meetings and brought issues to attention of upper management.
- Cultivated an atmosphere of positivity within the classroom through compassionate teaching methods and empathetic communication skills.
- Assisted in organizing special events, workshops, and retreats to further enrich the yoga community.
- Collaborated with fellow instructors to create a supportive, inclusive environment for all participants.
- Established lasting connections within the yoga community, building a loyal following of dedicated students who regularly attended classes.
- Developed creative sequencing strategies that challenged beginners while offering modifications for more advanced practitioners.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Offered one-on-one or small-group instruction for students needing additional attention and support.
- Arrived early to set up room, greet students, and answer questions.
- Demonstrated yoga poses and provided verbal cues and adjustments to help students improve alignment and technique.
Yoga and Meditation Instructor
Be In Union
01.2011 - 01.2013
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Offered one-on-one or small-group instruction for students needing additional attention and support.
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Developed tailored yoga programs for clients with specific health concerns or injuries to ensure safe practice.
- Emphasized inclusivity in class design, accommodating a diverse range of ages, fitness levels, and abilities through modifications and variations on postures.
- Enriched students'' understanding of holistic health by weaving yogic philosophy into lessons alongside practical movement instruction.
- Demonstrated yoga poses and provided verbal cues and adjustments to help students improve alignment and technique.
- Arrived early to set up room, greet students, and answer questions.
- Cultivated a strong sense of community within the studio by organizing workshops, events, and group activities.
- Collaborated with fellow instructors to organize workshops focusing on advanced techniques or specialized topics such as prenatal yoga or Yin Yoga sessions.
- Mentored new instructors, sharing best practices in teaching methods and classroom management techniques.
- Elevated student experience with use of aromatherapy and sound healing techniques during relaxation segments.
- Built strong relationships with local wellness businesses, collaborating on events that highlighted holistic health approaches.
- Cultivated serene and inviting studio atmosphere, enabling participants to deepen their practice and find peace.
- Conducted retreats in natural settings, offering immersive experiences that promoted deep healing and connection with nature.
- Led workshops on yoga philosophy and mindfulness, enriching students' understanding and personal growth.
- Set up and broke down equipment before and after classes.
Education
Yoga Therapy for Emotional Health and Healing -
Kate Graham
Boston, MAAdvanced Anatomy for Yoga -
Ray Long
Kripalu, LeeHolistic Nutrition Coach -
Institute of Integrative Nutrition
500hr Esthetician -
Catherine Hinds Institute
Psychosynthesis Counselor Training -
Lesley University
Cambridge, MABachelor of Arts - Holistic Psychology
Lesley University
Cambridge, MA10.2024
300 Hour Pre, Post, And Perinatal Yoga Training -
Dr. Eden Fromberg
Bowery, NYC01.2012
200-Hour Vinyasa Yoga Teacher Training -
Be in Union Yoga
Somerville, MA01.2011
Skills
- Project Coordination
- Discretion and Confidentiality
- Document Management
- Scheduling and calendar management
- Staff Management
- Project Support
- Event Planning
- Schedule Management
- Point of Contact
- Consulting
- Inventory control and record keeping
- Customer Engagement
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Shift Management
- Customer-Oriented
- Organization and prioritization
- Food Service Background
- Adaptable
- Menu development
- Supervisory skills
- Conflict resolution techniques
- Reservation handling
- Pre-shift walk-through
- Catering Coordination
- Recipes and menu planning
- Food plating and presentation
- Reliable and Responsible
- Inventory Management
- Coaching and Mentoring
- Training and Onboarding
- Calm and Pleasant Demeanor
- Employee Performance Evaluations
- Delegating Assignments and Tasks
- Monitoring Food Preparation
- Purchasing
- Front of House Management
- Kitchen staff coordination
- Managing Reservations and Large Parties
- Anticipating Problem
- Contract Negotiation
Timeline
Wellness Retreat Coordinator and Facilitator
Self-employed
04.2024 - Current
Front-of-house Manager
Casa Grande Mountain Retreat
01.2023 - 01.2024
Resident Yoga and Meditation Instructor
Casa Grande Mountain Retreat
12.2022 - 01.2024
Receptionist/Boutique Manager
Casa Grande Mountain Retreat
12.2022 - 01.2024
Lead Receptionist/Front Desk Coordinator
Salon Cu
01.2021 - 01.2023
Front Desk Coordinator, Substitute Yoga Instructor
South Boston Yoga
01.2011 - 01.2019
Yoga and Meditation Instructor
Be In Union
01.2011 - 01.2013
Yoga Therapy for Emotional Health and Healing -
Kate Graham
Advanced Anatomy for Yoga -
Ray Long
Holistic Nutrition Coach -
Institute of Integrative Nutrition
500hr Esthetician -
Catherine Hinds Institute
Psychosynthesis Counselor Training -
Lesley University
Bachelor of Arts - Holistic Psychology
Lesley University
300 Hour Pre, Post, And Perinatal Yoga Training -
Dr. Eden Fromberg
200-Hour Vinyasa Yoga Teacher Training -
Be in Union Yoga
Similar Profiles
Benjamin BrownBenjamin Brown
Independent Lawn Care and Snow Removal Service Provider at Self-employedIndependent Lawn Care and Snow Removal Service Provider at Self-employed
Abdul HaleemAbdul Haleem
Freelance Designer at Self-EmployedFreelance Designer at Self-Employed
Maria SebastianMaria Sebastian
Housekeeper at Self-employedHousekeeper at Self-employed