Ciara López Rodríguez
Vega Baja
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Zumiez
Bayamon, Puerto rico
03.2015 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Retail Sales Associate | Key Holder
Charlotte Russe
Barceloneta , Puerto rico
09.2011 - 03.2015
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened and closed store independently and prepared nightly bank drop for manager.
Retail Sales Associate
GUESS Factory
Barceloneta, PR
07.2012 - 01.2015
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
Education
No Degree - Elementary Education
American University
Bayamon, PR05.2024
High School Diploma -
Colegio De La Vega
Vega Alta, PR05.2007
Skills
- Payroll Management
- Inventory Accuracy
- Merchandise Promotion and Display
- Staff Coaching and Training
- Standard Operating Procedures Understanding
- Team Meetings
- Multitasking and Organization
- Customer Satisfaction
- Motivational Leadership
- Verbal and Written Communication
- Shipment Processing
- Business Leadership
- Maintaining Clean Work Areas
Certification
- WWH-What, Why, How (Problem Solve), Zumiez
- VVW- Visual, Verbal, Written (Understand how people learn), Zumiez
- REPS- Retail Sales Process (Identifying Opportunity within 3 main areas of your business: People, Product and Profit.), Zumiez
- Build Depth
Timeline
Retail Store Manager
Zumiez
03.2015 - Current
Retail Sales Associate
GUESS Factory
07.2012 - 01.2015
Retail Sales Associate | Key Holder
Charlotte Russe
09.2011 - 03.2015
No Degree - Elementary Education
American University
High School Diploma -
Colegio De La Vega