Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cinthia Denis Mojica

Caguas

Summary

Dynamic hospitality professional with extensive experience at Chili's Restaurant, excelling in customer service and team coordination. Proven track record in training staff and optimizing operations, enhancing guest satisfaction. Skilled in conflict resolution and inventory management, fostering a collaborative environment that drives efficiency and quality service.

Overview

10
10
years of professional experience

Work History

Restaurant Hostess

Chili's Restaurant
10.2015 - Current


  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new host staff on customer service protocols and restaurant operations.


Server

Chili's Restaurant
10.2019 - Current
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
  • Managed multiple tables efficiently, prioritizing tasks to enhance workflow in high-pressure environments.
  • Trained new staff on menu knowledge and restaurant policies, fostering a collaborative team atmosphere.
  • Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.

Bartender

Chilis Resturant
03.2020 - Current
  • Trained and mentored junior bartenders, enhancing team performance and skill levels.
  • Supervised bar operations, ensuring efficient workflow and high-quality service.
  • Managed inventory control, reducing waste and optimizing stock levels.

Restaurant Supervisor

Chilis Resturant
11.2022 - Current
  • Supervised daily restaurant operations, ensuring efficient service delivery and customer satisfaction.
  • Trained and mentored staff on best practices in food preparation and safety protocols.
  • Implemented inventory management processes, optimizing stock levels and reducing waste.
  • Coordinated team scheduling to align with peak service hours, enhancing operational efficiency.

Education

BBA - Management

Universidad Ana G. Méndez
Gurabo
05-2027

Skills

  • Customer service
  • Team coordination
  • Hospitality
  • Staff training
  • Staff supervision
  • Conflict resolution

Timeline

Restaurant Supervisor

Chilis Resturant
11.2022 - Current

Bartender

Chilis Resturant
03.2020 - Current

Server

Chili's Restaurant
10.2019 - Current

Restaurant Hostess

Chili's Restaurant
10.2015 - Current

BBA - Management

Universidad Ana G. Méndez

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Cinthia Denis Mojica