Citlalli Portilla Guerrero
Puerto Morelos, Quintana Roo
Summary
Dedicated and accomplished hospitality professional with over two decades of experience, seamlessly blending exceptional mixology skills, strong leadership in various roles, and a commitment to customer satisfaction.
Overview
20
20
years of professional experience
Work History
Mixologist
Desire Riviera Maya
2007.02 - 2022.06
- Demonstrated exceptional mixology skills, crafting personalized cocktails to exceed guest expectations.
- Managed and collaborated with various hotel departments to design holistic guest experiences.
- Represented the hotel in mixologist competitions, securing first place for three consecutive years.
- Actively engaged in community development, organizing events and fundraisers.
General Manager Assistant in Hospitality
Original Group
2008.01 - 2018.05
- Supported overall management, coordinating day-to-day operations and overseeing staff.
- Contributed to strategic planning and decision-making, optimizing operational efficiency.
- Collaborated with department heads to maintain high standards of service and enhance customer satisfaction.
- Obtained certification as a General Manager Assistant in Hospitality.
Bartender
Mayan Palace Riviera in Maya
2005.06 - 2006.12
- Prepared and served popular and traditional drinks with meticulous attention to detail.
- Supported team members with inventory management, restocking supplies, and maintaining a clean workplace.
- Contributed to a smooth and efficient operation during peak hours.
Kitchen Manager
Restaurant Italianni’s Cancun
2002.12 - 2004.03
- Managed kitchen operations, ensuring high standards of food quality and presentation.
- Coordinated kitchen staff, oversaw day-to-day operations, and handled hosting and cashiering duties.
- Implemented cost-effective measures, reducing kitchen expenses while maintaining quality.
Education
Operation and Promotion of Food and Beverages Service -
Sistema Educativo Nacional
01.1997
Skills
- Strong leadership and management abilities
- Exceptional mixology and bartending skills
- Customer-centric approach
- Collaboration and teamwork
- Event planning and community engagement
- Cost-effective measures and budget management
- Strategic planning and decision-making
- Multifaceted experience in hospitality
Timeline
General Manager Assistant in Hospitality
Original Group
2008.01 - 2018.05
Mixologist
Desire Riviera Maya
2007.02 - 2022.06
Bartender
Mayan Palace Riviera in Maya
2005.06 - 2006.12
Kitchen Manager
Restaurant Italianni’s Cancun
2002.12 - 2004.03
Operation and Promotion of Food and Beverages Service -
Sistema Educativo Nacional