Summary
Overview
Work History
Education
Skills
Timeline
Generic

Citlalli Portilla Guerrero

Puerto Morelos, Quintana Roo

Summary

Dedicated and accomplished hospitality professional with over two decades of experience, seamlessly blending exceptional mixology skills, strong leadership in various roles, and a commitment to customer satisfaction.

Overview

20
20
years of professional experience

Work History

Mixologist

Desire Riviera Maya
02.2007 - 06.2022
  • Demonstrated exceptional mixology skills, crafting personalized cocktails to exceed guest expectations.
  • Managed and collaborated with various hotel departments to design holistic guest experiences.
  • Represented the hotel in mixologist competitions, securing first place for three consecutive years.
  • Actively engaged in community development, organizing events and fundraisers.

General Manager Assistant in Hospitality

Original Group
01.2008 - 05.2018
  • Supported overall management, coordinating day-to-day operations and overseeing staff.
  • Contributed to strategic planning and decision-making, optimizing operational efficiency.
  • Collaborated with department heads to maintain high standards of service and enhance customer satisfaction.
  • Obtained certification as a General Manager Assistant in Hospitality.

Bartender

Mayan Palace Riviera in Maya
06.2005 - 12.2006
  • Prepared and served popular and traditional drinks with meticulous attention to detail.
  • Supported team members with inventory management, restocking supplies, and maintaining a clean workplace.
  • Contributed to a smooth and efficient operation during peak hours.

Kitchen Manager

Restaurant Italianni’s Cancun
12.2002 - 03.2004
  • Managed kitchen operations, ensuring high standards of food quality and presentation.
  • Coordinated kitchen staff, oversaw day-to-day operations, and handled hosting and cashiering duties.
  • Implemented cost-effective measures, reducing kitchen expenses while maintaining quality.

Education

Operation and Promotion of Food and Beverages Service -

Sistema Educativo Nacional
01.1997

Skills

  • Strong leadership and management abilities
  • Exceptional mixology and bartending skills
  • Customer-centric approach
  • Collaboration and teamwork
  • Event planning and community engagement
  • Cost-effective measures and budget management
  • Strategic planning and decision-making
  • Multifaceted experience in hospitality

Timeline

General Manager Assistant in Hospitality

Original Group
01.2008 - 05.2018

Mixologist

Desire Riviera Maya
02.2007 - 06.2022

Bartender

Mayan Palace Riviera in Maya
06.2005 - 12.2006

Kitchen Manager

Restaurant Italianni’s Cancun
12.2002 - 03.2004

Operation and Promotion of Food and Beverages Service -

Sistema Educativo Nacional

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Citlalli Portilla Guerrero