Carlos Javier Rodriguez Velez
Ponce
Summary
Encouraging Sales Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive and meticulous Customer Service with over 20 years of experience in retail industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Owner/Operator Truck Driver
904 Smart Transport LLC
11.2021 - Current
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels. Resulting in perfect record with zero (0) roadside violations from FMCSA.
Loan Specialist
Bank Of America
08.2017 - 11.2021
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Developed strong relationships with customers through high levels of customer service.
- Collaborated with other departments to promptly process loan applications closing above average with over 90 loans monthly.
Sales Manager
AT&T Spring Mobile
10.2015 - 12.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction reducing account turnover by 30%.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures helping shrinkage by 60% .
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Safety Compliance Agent
Landstar System INC
10.2013 - 10.2015
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Warned violators of infractions or penalties.
Safety Compliance Agent
Corporate Traffic INC
11.2010 - 09.2013
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Assisted with development of compliance objectives and strategies.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Oversaw and monitored violation tracking system for accuracy, reducing maintenance issues.
- Maintained system for tracking and reporting compliance violations assuring 100% accuracy.
Therapy Coordinator
Align Networks
07.2008 - 11.2010
- Worked directly with bilingual patients to deliver quality therapy for Physical needs.
- Resolved issues with patient care by liaising between patients, staff and outside providers.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Processed over 60 daily referrals and set up new patients with correct therapist based on availability and particular specialties.
District Sales Manager
Anderson Merchandisers INC
01.1999 - 11.2005
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Tracked weekly sales to develop detailed reports for senior leadership, using POS web-based system.
- Develop and established book department for all retailers in Puerto Rico with over $1,000,000 in sales for first year.
Education
BBA - Business Administration And Marketing
University of Puerto Rico Ponce Campus
Ponce, Puerto Rico05.1998
Skills
- Staff Management
- Product and Service Sales
- Team Coordination
- Account Management
- Microsoft 365
- Retail Sales Customer Service
- Customer Relations
- Cash Handling
- Account Closing
- Policy Development and Implementation
- Financial Advising
- Recruitment and Hiring
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Owner/Operator Truck Driver
904 Smart Transport LLC
11.2021 - Current
Loan Specialist
Bank Of America
08.2017 - 11.2021
Sales Manager
AT&T Spring Mobile
10.2015 - 12.2016
Safety Compliance Agent
Landstar System INC
10.2013 - 10.2015
Safety Compliance Agent
Corporate Traffic INC
11.2010 - 09.2013
Therapy Coordinator
Align Networks
07.2008 - 11.2010
District Sales Manager
Anderson Merchandisers INC
01.1999 - 11.2005
BBA - Business Administration And Marketing
University of Puerto Rico Ponce Campus
Certification
- Licensed CDL Class A - No Restrictions - Exp. 08/2029
- Certified TSA, TWIC Card - Exp. 07/2026
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