Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
BusinessAnalyst
Claribel Pizarro

Claribel Pizarro

Caguas

Summary

Resourceful Fundraiser known for completing tasks efficiently and exceeding goals through strategic planning, donor engagement, and campaign management. Specialize in crafting compelling narratives, organizing large-scale events, and leveraging social media platforms to increase visibility and support. Excel in communication, teamwork, and adaptability, ensuring successful collaboration with stakeholders and maximizing fundraising opportunities. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Compassionate and driven Fundraiser Volunteer known for high productivity and efficient task completion. Possess specialized skills in event coordination, donor engagement, and campaign strategy development. Excel in communication, empathy, and teamwork, leveraging these soft skills to foster meaningful relationships with donors and stakeholders. Committed to achieving fundraising goals through strategic planning and collaborative efforts. Ambitious professional fundraiser with several years' experience organizing complex events and galas. Passionate about supporting causes. Effective communicator talented in building relationships with high-level donors and initiating matching gift campaigns with corporations. Resourceful professional in fundraising with a knack for completing tasks efficiently and productively. Skilled in donor relations, event planning, and campaign strategy development. Excel in communication, teamwork, and adaptability, ensuring success in dynamic environments. Committed to achieving fundraising goals through innovative approaches and strong interpersonal skills. Passionate Fundraiser Volunteer with experience in raising funds for various causes and non-profit organizations. Strengths include strong communication skills, ability to inspire others, and strategic planning of fundraising events. Demonstrated impact in previous roles by successfully meeting fundraising goals through innovative strategies and community outreach initiatives. Dependable Fundraising Volunteer with strong skills in bulk communications and building relationships with donors. Hard worker efficiently sorts donations, organizes events and works within various teams. Extensive networking experience and follows directions well. Supportive Fundraising Volunteer processes donations from both online and offline sources. Team player works well with event managers and other volunteers. Previous experience with compiling reports and managing collection boxes. Skilled fundraiser with background in developing and implementing successful fundraising strategies for non-profit organizations. Possess strong communication skills and ability to build lasting relationships with donors. Have led teams to exceed fundraising targets through innovative campaigns and events. Made significant impact on organizational funding, enabling expansion of programs and services. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Fundraiser Director

Humane Society of PR
Guaynabo, Puerto Rico
08.2012 - 09.2018
  • Coordinated activities with other departments to expedite work and improve collaboration.
  • Led cross-functional teams in the development of innovative solutions to complex problems.
  • Coordinated resources across departments to maximize productivity levels.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Identified opportunities for process optimization through data analysis.
  • Enhanced customer satisfaction through the development of service improvement initiatives.
  • Implemented new technologies to streamline processes and enhance productivity.
  • Prepared presentations for board meetings summarizing key developments within the company.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Streamlined supply chain management to reduce costs and improve efficiency.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Directed operations to improve efficiency and increase profit margins.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Formed and sustained strategic relationships with clients.
  • Managed crisis situations to minimize impact on operations and reputation.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Negotiated high-value contracts with vendors and partners to optimize resource allocation.
  • Monitored industry trends to identify opportunities for expansion and innovation.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Oversaw strategic planning and implementation to ensure organizational goals were met.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Led change management efforts to adapt to market shifts and organizational needs.
  • Developed and executed marketing strategies to increase brand awareness and market share.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Delegated work to staff, setting priorities and goals.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Led cross-functional teams to drive project completion within budget and deadlines.
  • Developed and implemented strategic plans to ensure organizational goals were met.

Corporate Sales Representative

American Cancer Society
Caguas, Puerto Rico
05.2008 - 08.2012
  • Maintained accurate records of all sales activities including customer contacts and revenue generated from each account.
  • Analyzed customer feedback to determine areas of improvement for products and services offered.
  • Presented products and services to corporate customers in person, online, and via phone calls.
  • Developed marketing materials such as brochures, flyers, and presentations for use in sales pitches.
  • Participated in team meetings to discuss progress towards achieving quarterly goals.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Operated register, handled cash and processed credit card transactions.
  • Recruited, hired and trained new hires to optimize profitability.
  • Negotiated contracts with customers to reach mutually beneficial agreements.
  • Listened to customer needs to identify and recommend best products and services.
  • Created and maintained relationships with clients to ensure repeat business.
  • Identified new business opportunities through market research and analysis.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Posed as models for advertising, artistic creation and display of goods.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified key decision makers within target organizations to initiate sales process.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Provided technical support for customers during product demonstrations.
  • Recognized security risks to properly handle situations.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Collaborated with colleagues across departments on projects related to improving customer experience.
  • Attended conferences, trade shows, and other events related to industry trends.
  • Performed cold-calling campaigns targeting potential corporate clients.
  • Identified customer needs by asking questions and advising on best solutions.
  • Monitored industry trends and identified opportunities for new business development.
  • Greeted and assisted customers to foster positive experiences.
  • Developed and implemented sales strategies to increase corporate customer base.
  • Collaborated with cross-functional teams to ensure successful implementation of projects.
  • Responded promptly and professionally to inquiries from corporate customers.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Managed inventory of samples used during presentations or demos given by the company's representatives.
  • Conducted market research to identify potential customers for new products or services.
  • Replenished and arranged items to maintain appearance.
  • Assisted with developing promotional campaigns aimed at increasing sales volume.
  • Reset store displays for special events and seasonal merchandise changes.
  • Advised management on changes needed based on customer feedback regarding current policies or procedures.
  • Produced sales documents, finalized deals and filed records.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.

Travel Agent

Pirey Travel
Caguas, San Juan, Cayey, Puerto Rico
02.1999 - 12.2011
  • Analyzed customer feedback to improve service offerings and client satisfaction.
  • Maintained up-to-date knowledge of travel advisories, visa requirements, and vaccination policies.
  • Collected payment for transportation and accommodations from customers.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
  • Maintained relationships with travel partners and vendors.
  • Built and maintained strong relationships with vendors and suppliers in the travel industry.
  • Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
  • Computed costs of travel and accommodations using calculator, computer or quote package tour's costs.
  • Evaluated customer feedback forms following completion of trips; used data to improve quality of services offered.
  • Researched hotels and airfare options to best meet client needs and expectations.
  • Provided exceptional customer service, resolving any travel-related issues promptly.
  • Fostered a positive and collaborative work environment, sharing travel tips and insights with colleagues.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Stayed informed of emerging travel trends and technologies to enhance service delivery.
  • Processed payments from clients via cash or credit cards.
  • Monitored trends in tourism industry; updated promotional material accordingly.
  • Conducted destination research to offer clients insightful travel advice and recommendations.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Conducted research on new destinations and attractions which may be attractive to potential travelers.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Created travel itineraries and made adjustments to meet client specifications.
  • Planned, described and sold itinerary tour packages and promotional travel incentives.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Conducted travel seminars and presentations to educate clients on new destinations and travel tips.
  • Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
  • Prepared customized itineraries based on customer needs and preferences.
  • Suggested additional services such as car rentals or activities that would enhance a customer's trip.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds, and providing accurate travel documentation.
  • Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
  • Managed financial transactions related to travel bookings, including invoicing and payments.
  • Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
  • Organized group travel arrangements, coordinating logistics for seamless travel experiences.
  • Explained benefits of purchasing travel insurance with clients.
  • Assisted in the development of travel insurance policies to protect clients against unexpected events.
  • Monitored changes in travel reservations and informed clients of any updates or adjustments.
  • Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
  • Researched availability of airfare and hotel rooms using reservation systems.
  • Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
  • Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
  • Conversed with customers to determine destination, mode of transportation and accommodations.
  • Implemented marketing strategies to attract new clients and retain existing ones.
  • Managed travel documentation, ensuring all necessary passports and visas were obtained in a timely manner.
  • Collaborated with colleagues to stay abreast of changes in the industry related to new products or services offered by competitors.
  • Completed ongoing training with company and travel partners.
  • Utilized Sabre systems efficiently for booking and confirming travel plans.
  • Developed personalized travel itineraries based on clients' preferences and budget.
  • Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.

Sales Representative Team Leader

Domingo García & Associates
San Juan , Puerto Rico
06.1986 - 06.1988
  • Ensured compliance with company policies and regulations at all times.
  • Reduced process lags by training employees on best practices and protocols.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Implemented incentive programs designed to motivate Sales Representatives.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Recruited, hired, trained, evaluated, coached, mentored, and disciplined Sales Representatives.
  • Performed comprehensive market research to expand sales.
  • Reset store displays for special events and seasonal merchandise changes.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Maintained detailed records of all sales activities within the team's CRM system.
  • Replenished and arranged items to maintain appearance.
  • Posed as models for advertising, artistic creation and display of goods.
  • Recruited, hired and trained new hires to optimize profitability.
  • Conducted regular meetings with the team to review performance metrics and set objectives.
  • Recognized security risks to properly handle situations.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Negotiated contracts with customers in order to maximize profits.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Identified customer needs by asking questions and advising on best solutions.
  • Expanded territory by cold-calling retail leaders across product lines and upselling vendor partnerships.
  • Developed relationships with key customers in order to secure long-term business partnerships.
  • Reorganized routes and schedules in territory to maximize efficiency.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Resolved customer complaints promptly and professionally.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Constructed targeted sales presentations to solicit prospects in geographic parameters.
  • Sourced new leads through industry contacts, cold calling, and other methods of outreach.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Produced sales documents, finalized deals and filed records.
  • Communicated regularly with upper management regarding progress towards departmental objectives.
  • Demonstrated product features to align with customer needs.
  • Developed key customer relationships to increase sales.
  • Organized events such as trade shows or conferences to promote products or services.
  • Provided training, coaching, and support for new and existing Sales Representatives.
  • Operated register, handled cash and processed credit card transactions.
  • Listened to customer needs to identify and recommend best products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed household errands and other essential duties.
  • Managed inventory and supplies to ensure materials were available when needed.

Education

BBA - Marketing

Universidad Del Sagrado Corazon
Santurce, PR
07-1987

GED -

Recinto Universitario De Mayagüez
Mayagüez
05-1984

High School Diploma -

Colegio Notre Dame
Caguas
05-1982

Skills

  • Data analysis
  • Fundraising strategies
  • Budget management
  • Market research
  • Event planning
  • Customer relationship management
  • Team leadership
  • Contract negotiation
  • Crisis management
  • Strategic planning
  • Staff training
  • Cross-functional collaboration
  • Communication skills
  • Problem-solving abilities
  • Donation solicitation
  • Proposal writing
  • Marketing strategy
  • Teamwork
  • Database management
  • Fundraising analytics
  • Networking
  • Donor relations
  • Fundraising campaigns
  • Documentation and reporting
  • Volunteer coordination
  • Grant applications
  • Problem-solving aptitude
  • Donor communications
  • Fundraising ethics
  • Media contacts
  • Nonprofit management
  • Ethical standards
  • Direct mail campaigns
  • Active listening
  • Press releases
  • Community networking
  • Customer service
  • Interpersonal communication
  • Resource management
  • Risk assessment
  • Donor research
  • Major gifts solicitation
  • Relationship building
  • Excellent communication
  • Fundraising software
  • Donor retention
  • Special events
  • Self motivation
  • Grants management
  • Non-profit organization funding
  • Professionalism
  • Collaboration
  • Prospect research
  • Annual giving campaigns
  • Donor recognition
  • Grant writing
  • Campaign development
  • Effective communication
  • Letters of thanks
  • Donor relationships management
  • Peer-to-peer fundraising
  • Fundraising strategy
  • Customer donations
  • Written communication
  • Raisers edge
  • Online fundraising

Affiliations

Reading and love to swimming, Volleyball and Basketball Fan.

Languages

Spanish
First Language

Accomplishments

  • Best Seller in Relay for Life at the American Cancer Association
  • Best fundraising in HSPR
  • The only female student in 1988 at field

Certification

  • BBA from USC
  • Humane Certified (only three in PR)

Timeline

Fundraiser Director

Humane Society of PR
08.2012 - 09.2018

Corporate Sales Representative

American Cancer Society
05.2008 - 08.2012

Travel Agent

Pirey Travel
02.1999 - 12.2011

Sales Representative Team Leader

Domingo García & Associates
06.1986 - 06.1988

BBA - Marketing

Universidad Del Sagrado Corazon

GED -

Recinto Universitario De Mayagüez

High School Diploma -

Colegio Notre Dame
Claribel Pizarro