Clarissa Maldonado
Trujillo Alto
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethnic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Senior Case Review Representative
Oncology Analytics
Guaynabo
07.2020 - 11.2022
- Review protocol requests, label accordingly and ensure information is collected for processing.
- Assist providers in entering protocols in the system. Gather and document claims issues reported by providers
- Training new hires.
Customer Service Representative
Optum Services
Guaynabo
08.2019 - 07.2020
- Assist patients and providers regarding insurance claims, benefits and program inquiries.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Promote the sale of AARP membership’s enrollment and renewals to meet monthly quotas.
Receptionist
James W Turner Construction
CAROLINA, PR
05.2018 - 10.2018
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
Travel Coordinator
Fluor Daniel Caribbean
Guaynabo
01.2018 - 03.2018
- Handled travel arrangements for subcontractors working in Puerto Rico's power restoration.
- Invoice auditing.
- Updating employee information.
Education
Real Estate -
MAGNA Real Estate Academy
08.2022
Master’s in Communication With A Major in Public Relations - Communications
Universidad Del Sagrado Corazón,
San Juan04.2020
Bachelor of Arts - Video And Animation
San Juan School of Fine Arts,
San Juan06.2013
Skills
- Bilingual
- Customer Service
- Strategic Planning
- Critical Thinking Skills
- Attention to Detail
Timeline
Senior Case Review Representative
Oncology Analytics
07.2020 - 11.2022
Customer Service Representative
Optum Services
08.2019 - 07.2020
Receptionist
James W Turner Construction
05.2018 - 10.2018
Travel Coordinator
Fluor Daniel Caribbean
01.2018 - 03.2018
Real Estate -
MAGNA Real Estate Academy
Master’s in Communication With A Major in Public Relations - Communications
Universidad Del Sagrado Corazón,
Bachelor of Arts - Video And Animation
San Juan School of Fine Arts,
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