Claudia Adorno Martinez
Vega Baja
Summary
I have worked in the customer service industry for 2 years, gaining experience in various roles such as call centers, interpreter, and dispatcher. Throughout these positions, I have effectively utilized my bilingual skills to provide exceptional service and support to diverse clients.
Overview
5
5
years of professional experience
Work History
Dispatcher
Get Shopped PR
San Juan
02.2024 - Current
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide detailed information about Get Shopped Puerto Rico's services, including mystery shopping and customer experience evaluation
- Resolve customer complaints and issues by identifying problems and providing effective solutions
- Follow up with customers to ensure their questions and concerns are addressed
- Collaborate with other team members to improve overall customer satisfaction and service quality
- Participate in training sessions to stay updated on service offerings, company policies, and best practices
- Contribute to a positive team environment and support colleagues as needed.
Spanish Interpreter
Kelly Services
Guaynabo
03.2024 - 06.2024
- Handle telephone calls on demand from a quiet home office environment
- Translate Spanish/English conversations across various industries such as Healthcare, Government, Insurance, Financial Services, Travel & Hospitality, and government entities
- Provide translation services for conversations ranging from simple to complex or technical in nature
- Translated conversations between Spanish and English, ensuring clear communication and understanding for both parties
- Translated a variety of materials such as documents, presentations, and audio recordings, maintaining linguistic accuracy and cultural sensitivity.
Dispatcher
United Tour Guides
San Juan
09.2023 - 01.2024
- Recorded tour schedules, passenger counts, and ticket inventory
- Effectively managed communication with tour guides and support staff to ensure seamless operations
- Contributed to the overall passenger experience by assisting in maintaining comfort and satisfaction.
Telecomunication
Tas United
Guaynabo
11.2020 - 03.2021
- Developed and implemented live and automated cell processing solutions to meet the needs of medical and business clients
- Established secure calls and processing solutions to efficiently handle inbound calls for diverse clients
- Recognized for efficiency in message taking, appointment setting, customer service, call screening, and call transfer operations.
Enumerator
Census Bureau
Guaynabo
08.2020 - 09.2020
- Interview residents in assigned areas, explaining the purpose of the Census, answering their questions, and recording their answers
- Use smartphones provided by the Census to record information
- Maintain and submit records of hours worked, miles driven, and expenses incurred
- Meet with supervisor to review procedures, report issues or concerns, and receive updated instructions
- Attend team meetings and communicate with other Census takers via phone.
Sales Associate
ALDO Group
Ponce
10.2019 - 02.2020
- Recommended and helped customers select merchandise based on their needs
- Customer Service providing accurate advice listening to customer preferences
- Complete purchases with cash, credit card, or debit payment methods
- Informed customers about sales and promotions in a friendly and engaging manner.
Education
Bachelor's degree - Biomedical Sciences
University of Puerto Rico in Ponce
Ponce, PR, United States06.2022
Associate's degree - Physical Therapy
University of Puerto Rico in Ponce
Ponce, PR, United States06.2018
M.D. - Medicine
American University of The Caribbean School of Med
Sint MaartinSkills
- Call Center Operations
- Productivity and Time Management
- Responsible and Adaptable
- Customer Support
- Accuracy and Precision
- Customer Service
Affiliations
- American Medical Student Association - Member
- Physical Therapy Association - Alumni Relations Coordinator
- Athletics Society UPR Ponce - Member
- Universidad Pro Ambiente y Biodiversidad UPR Ponce - Member
Availability
Permanent, Temporary, Term, Detail, Seasonal, Summer, Presidential Management Fellows, Recent Graduates, Multiple Appointment Types, Internships, Intermittent, Telework, Full-time, Part-time, Shift work, Intermittent, Job sharing, Multiple Schedules, ALL, Puerto Rico, United States
Languages
- Spanish, Advanced, Advanced, Advanced
- English, Advanced, Advanced, Advanced
References
- Nimsay Rodriguez, 7876736685, nimsa20@hotmail.com
- Joel Agosto, 2104281676, joel.agosto1@gmail.com
Languages
Spanish
First Language
English
Advanced (C1)
C1
Accomplishments
- Captain of the University of Puerto Rico Women's Basketball Team
Timeline
Spanish Interpreter
Kelly Services
03.2024 - 06.2024
Dispatcher
Get Shopped PR
02.2024 - Current
Dispatcher
United Tour Guides
09.2023 - 01.2024
Telecomunication
Tas United
11.2020 - 03.2021
Enumerator
Census Bureau
08.2020 - 09.2020
Sales Associate
ALDO Group
10.2019 - 02.2020
Bachelor's degree - Biomedical Sciences
University of Puerto Rico in Ponce
Associate's degree - Physical Therapy
University of Puerto Rico in Ponce
M.D. - Medicine
American University of The Caribbean School of Med
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