Claudia Sastre
San Juan
Summary
Dynamic Compliance Officer with a proven track record at Strategic Legal Group, excelling in compliance monitoring and policy analysis. Adept at enhancing organizational compliance through comprehensive audits and training programs. Bilingual communicator skilled in relationship building, fostering a positive environment that promotes adherence to legal standards and supports continuous improvement initiatives.
Overview
9
9
years of professional experience
Work History
Compliance Officer
Strategic Legal Group
02.2025 - Current
- Conducted compliance audits to ensure adherence to legal and regulatory standards.
- Assisted in developing and implementing compliance training programs for staff.
- Monitored changes in legislation affecting organizational policies and procedures.
- Reviewed internal policies for alignment with state and federal regulations.
- Collaborated with legal teams to address compliance-related inquiries effectively.
- Prepared reports on compliance status for management review and decision-making.
- Supported investigations of potential compliance violations through thorough analysis.
- Maintained accurate records of compliance activities and documentation processes.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Analyzed call recordings to identify training needs and enhance agent performance.
- Monitored call quality to ensure compliance with company standards and improve customer satisfaction.
- Collaborated with team leads to develop strategies for improving service delivery metrics.
- Documented findings from call assessments to support continuous improvement initiatives.
Collections Agent
Strategic Legal Group
05.2024 - 02.2025
- Managed collection activities for overdue accounts, ensuring compliance with legal and regulatory standards.
- Negotiated payment arrangements with clients, enhancing customer relationships and promoting timely payments.
- Utilized collection software to track account status and document communications effectively.
- Conducted thorough reviews of account histories to identify patterns and develop targeted collection strategies.
Bilingual Kindergarten Teacher
Premier Prep School
08.2022 - 01.2024
- Developed bilingual lesson plans to enhance language acquisition and cultural awareness.
- Implemented classroom management strategies to foster a positive learning environment.
- Collaborated with parents to support student development and address individual needs.
- Utilized educational technology tools to engage students in interactive learning activities.
- Assessed student progress through formative evaluations, adapting instruction as needed.
- Mentored new teachers on best practices for bilingual education and classroom engagement techniques.
- Organized and led extracurricular activities to promote social skills and teamwork among students.
- Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature, and handwriting.
- Participated in professional development workshops to stay current with educational trends and methodologies.
- Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
- Played games with students to increase understanding of subjects.
- Collaborated in planning, organizing and implementing instructional programs to facilitate academic, intellectual, and social development.
- Applied evidence-based practices for classroom management to enhance learning results.
- Delegated tasks to teacher assistants and school volunteers.
- Served as a mentor for new teachers entering the profession, sharing expertise in bilingual instruction methods and classroom management strategies.
Elementary School Teacher
International Leadership of Texas
10.2021 - 03.2022
- Developed engaging lesson plans to meet diverse learning needs of students.
- Implemented classroom management strategies to foster a positive learning environment.
- Collaborated with colleagues to enhance curriculum and instructional practices.
- Evaluated student progress and provided constructive feedback to support growth.
- Organized extracurricular activities to encourage student participation and teamwork.
- Communicated effectively with parents regarding student performance and behavior.
- Participated in professional development workshops to refine teaching skills and methodologies.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
Assistant Teacher
Primrose Schools
01.2017 - 05.2021
- Supported classroom instruction by preparing materials and assisting with lesson delivery.
- Facilitated individual and group activities to enhance student engagement and learning outcomes.
- Implemented behavior management strategies to promote a positive classroom environment.
- Collaborated with lead teacher to develop tailored educational plans for diverse learners.
- Assisted in maintaining classroom organization and cleanliness to ensure a conducive learning space.
- Participated in professional development workshops to enhance teaching skills and methodologies.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Worked with teachers to design lesson plans and coordinate activities for classes.
Education
High School Diploma -
Isidro A Sanchez High School
Luquillo, PR05-2011
Skills
- Compliance monitoring
- Document review
- Auditing processes
- Internal audits
- Compliance reviews
- Policy analysis
- Risk management
- Compliance reporting
- Legal consulting
- Data entry
- Leadership techniques
- Activity monitoring
- Legal compliance
- Audit documentation
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Motivating students
- Positive role model and mentor
- Growth mindset
- Behavior management
- Parent-teacher communication
- Conflict resolution
- Learning strategies
- Fluent in English and Spanish
- Cooperative learning experience
- Oral communication
- Academic development
- Safety and supervision
- Parent and caregiver relations
- Organizational skills
- Positive learning environment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Compliance Officer
Strategic Legal Group
02.2025 - Current
Collections Agent
Strategic Legal Group
05.2024 - 02.2025
Bilingual Kindergarten Teacher
Premier Prep School
08.2022 - 01.2024
Elementary School Teacher
International Leadership of Texas
10.2021 - 03.2022
Assistant Teacher
Primrose Schools
01.2017 - 05.2021
High School Diploma -
Isidro A Sanchez High School