Nicole Areces
Rincón
Summary
Proactive and self-motivated with demonstrated leadership abilities, strategic planning expertise and problem-solving professional seeking career goals in the local industry of Real Estate Puerto Rico. Forward-thinking at operating departments efficiently to meet team goals by using independent decision-making skills to positively impact company success.
Overview
9
9
years of professional experience
Work History
Co-Founder
Roots Restaurant
10.2016 - Current
- Developed key operational initiatives to drive and maintain substantial business growth
- Conducted target market research to scope out industry competition and identify advantageous trends
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies
- Recruited, interviewed and hired new staff members and developed training materials for employees
Insurance Agent
AFLAC
02.2021 - 09.2021
- Entry level for sales of health insurance around west side of island
- Maintained high standards of customer service by building relationships with clients
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Approached potential clients by using direct marketing mailings and phone contacts
Medical Credentials Specialist
AQC & CVO
02.2020 - 01.2021
- Primary source verification documentation for licensing, board certifications, verification of proof of professional liability insurance, and/or other sources as required
- Worked flexible hours; night, weekend, and holiday shifts
- Handled over 50 calls per day regarding medical curriculum vitae references
- Proved successful working within tight deadlines and fast-paced atmosphere
Waitress
Vacas Gauchas
01.2018 - 01.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Used cash registers and credit card machines to cash out customers
- Greeted new customers, discussed specials and took drink orders
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Office Manager
Citizen Ad Network
01.2016 - 01.2017
- Completed claims against pharmaceutical companies with prescription drugs that caused harmful side effects to consumers
- Managed over 30 daily calls regarding claim processing
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Waitress
Tacolandia
08.2014 - 01.2015
- Used cash registers and credit card machines to cash out customers
- Kept server areas clean and stocked to increase efficiency while working tables
- Greeted new customers, discussed specials and took drink orders
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
Education
BBA - Business Administration
Ana G. Méndez
Aguadilla Puerto Rico06.2023
Skills
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Supervisor Experience
- Data Entry
- Appointment Coordination
- Stakeholder Relations
- Business Management Principles
- Client Management Systems
- Credentials Verification
- Error Identification
- Lead Generator
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Insurance Agent
AFLAC
02.2021 - 09.2021
Medical Credentials Specialist
AQC & CVO
02.2020 - 01.2021
Waitress
Vacas Gauchas
01.2018 - 01.2019
Co-Founder
Roots Restaurant
10.2016 - Current
Office Manager
Citizen Ad Network
01.2016 - 01.2017
Waitress
Tacolandia
08.2014 - 01.2015
BBA - Business Administration
Ana G. Méndez
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