Brenda B. Santos Reyes

• Professional Services supporting Administrative and operational management of more than ten clients between 2017 to 2023.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed strong communication and organizational skills through working on group projects.
• Devised processes to boost long-term business success and increase profit levels.
• Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Negotiated supplier contracts to secure competitive pricing for materials and services.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Reduced operational risks while organizing data to forecast performance trends.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Trained new employees on proper protocols and customer service standards.

• Follow up on outstanding bills and negotiate payment strategies to ensure invoices are paid. Maintained records for all communications with more than

50 customers.

• Continuing communications with the Comptroller and billing department for established strategies agreement with debts accounts.

• Assist with coordination and organization of project with Fields

Operations Manager

• Receive daily project reports of all projects and discuss them with Top

Management and Field Operations Managers.

• Maintain expenses log for each project and share them with accounting

department.

• Monitoring expenses report, schedules, and resources for more than 10

Projects (Budget Range $20,000 - $850,000)

• Prepare and follow up on each vendor and subcontract file with the requested

documents and update them continuously.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

• Prepare and update project files continuously, including contract reports form, change orders, and all related documents.

• Partnered with vendors and suppliers to effectively manage and budget
• Identified and resolved unauthorized, unsafe, or ineffective practices.

• Interact daily with Project Manager and Project team to support them in all project phases.

• Coordinated educational and certificate training.

* Implemented escalation procedures to handle time-sensitive issues effectively.

• Follow- up vendors’ complaints documentation.

• Direct communication with Top management, subcontractor, vendors, and clients.

• Coordinated presentations for customers and project members to detail p project scope, progress, and results.
• Reviewed shift reports to understand current numbers and trends.
• Investigated and resolved departmental non-conformances.
• Trained new employees on proper protocols and customer service standards.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Responsible government contracts requirements.
• In charge of invoicing, collection, and general accounting of more than two hundred clients and twenty-two lawyers.
• Comply with accounting cycles and invoicing guidelines for each client.
• Assist in all administrative matters, including, but not limited to, payroll accounts payable and receivable, utilities, and provider payments.
• In charge of reviewing and preparing reports as requested of past due or delinquent accounts.
• Accomplishment implementation of due dates to submit invoices and coordination of collection system.
• O Systematize direct deposit for payroll and supplier’s payments through Internet.
• Maintained digital databases, physical files, and area logs.
• Tracked expenses, processed invoices, and completed other related accounting tasks.
• Performed routine analysis and calculations to process data for internal reports.
• Evaluated correspondence, contracts, and other business documentation for accuracy.
• Developed reporting and insights for investor relations meetings.

• Administration and supervision of Gynecology Oncology and Surgical Oncology Clinic.
• Post patients' appointments.
• Planning of medical office management.
• Active participation in implementation of electronic record.
• Coordination of operations room and chemotherapy for patients.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Performed duties by applicable standards, policies, and regulatory guidelines to promote safe working environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to patients and efficiently handled challenging situations.
• Improved operations through consistent hard work and dedication.
• Used coordination and planning skills to achieve results according to clinic schedule.

• Managed and supervised Process Division of Legislative Office.
• Received and processed over 1,500 proposed bills by Legislature during each Legislative Session for enactment by Governor.
• Achieved remarkably high volume of communication.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Identified issues, analyzed information, and provided solutions to problems.
• Provided documentation of processes to comply with regulations and company policies.
• Delegated assignments based on plans, project needs, and knowledge of individual team members.
• Contributed to design and implementation of overall corporate documentation standards, numbering conventions, and templates.
• Maintained energy and enthusiasm in fast-paced environment.