Coral Vega
Hutto
Summary
Professional Customer Service Representive successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Developed exceptional communication and problem-solving skills in fast-paced customer service environment, consistently ensuring customer satisfaction and loyalty. Excel at managing high-volume inquiries and resolving complex issues efficiently. Seeking to transition into new field where these transferable skills can drive success and contribute to team-oriented setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
INBOUND CUSTOMER SERVICE REPRESENTATIVE (USAA CAMPAIGN – REMOTE)
Foundever
12.2023 - Current
- Direct members to the appropriate specialist when necessary
- Address incoming calls from members promptly and effectively
- Collaborate with members to resolve inquiries and concerns
- Respond to members emails in a timely and professional manner
- Provide clear directions and guidance to members
- Troubleshoot and resolve potential issues to ensure customer satisfaction
- Maintains database integrity by accurately entering new and updated member and account information
- Providing accurate information about products, services, policies, and procedures to members
- Documenting all members interactions, inquiries, and resolutions accurately in the company CRM system
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
INVENTORY CONTROL/WAREHOUSE ASSOCIATE
Teksavers Inc.
06.2022 - 06.2023
- Maintain accurate inventory records of all merchandise entering and exiting the warehouse
- Scans labels to ensure precise shipments of products to their designated destinations
- Exercise proper care in handling and managing merchandise
- Promptly identify and report any missing, lost or damaged materials to supervisors
- Grade units and ensure they undergo thorough testing
- Monitor and maintain optimal inventory levels; process purchasing orders as needed; investigate and resolve order discrepancies
- Receive, unpack, and distribute goods; restock items as required; label shelves for efficient organization
- Provide guidance and training to staff, employees, interns, and volunteers performing related duties
- Conduct audits for the refurbishment department
- Report audit findings to the quality assurance department
HUMAN RESOURCES MANAGEMENT INTER
Human Resources Office Municipality of Mayaguez
01.2017 - 06.2017
- Assisted with personnel transactions, particularly in the section and recruitment process of employees
- Contributed to the updating of public policies for the Municipal Government
- Participated in various offices task including analysis, training, file management, licensing, retirement and employee assistance programs
- Updated internal databases with new employee information and employment forms
- Compiled payroll data such as working hours, leaves, and bank account details
- Screened resumes and applications form to identify qualified candidates
- Scheduled and confirmed interviews with prospective candidates
- Reviewed and disseminated company policies in digital and hard copy formats
- Played a role in organizing company events and career days
TEACHER ASSISTANT
Education Department
06.2016 - 07.2016
- Prepared the classroom for lessons, ensuring a conducive learning environment
- Provided additional support for students requiring assistance to complete tasks
- Assisted the teacher in managing classroom behavior and maintaining discipline
- Supervised group activities to facilitate cooperative learning experiences
- Organized and tidied materials and equipment after lessons for efficient classroom management
- Offered individualized support and assistance to students, aiding comprehension and completion of assignments
ASSISTANT/RECEPTIONIST
University of Puerto Rico
08.2014 - 06.2015
- Maintained accurate and up-to-date human resource files, records and documentation
- Responded to frequently asked questions from applicants and employees regarding standard policies, benefits, and hiring processes
- Reviewed resumes, personal records, and other confidential information upon request
- Conducted periodic audits of HR files and records to ensure proper collection and filing of required documents
- Provided clerical support to the HR department, including phone calls, archiving, and organizing documents
- Conducted or assisted with new hire orientation sessions
- Operated office equipment such as copiers and fax machines
- Completed other duties as assigned
Education
Master's Degree - Human Resources Management
University of Puerto Rico
Mayaguez, PR06.2015
Skills
- Effective communication
- Strategic problem-solving
- Project management
- Teamwork
- Continuous learning
- Professional development
- Call center experience
- Bilingual
- High-volume call centers
- Computer skills
- Technical troubleshooting
Certification
(P&C) Property and Casualty License
Timeline
INBOUND CUSTOMER SERVICE REPRESENTATIVE (USAA CAMPAIGN – REMOTE)
Foundever
12.2023 - Current
INVENTORY CONTROL/WAREHOUSE ASSOCIATE
Teksavers Inc.
06.2022 - 06.2023
HUMAN RESOURCES MANAGEMENT INTER
Human Resources Office Municipality of Mayaguez
01.2017 - 06.2017
TEACHER ASSISTANT
Education Department
06.2016 - 07.2016
ASSISTANT/RECEPTIONIST
University of Puerto Rico
08.2014 - 06.2015
Master's Degree - Human Resources Management
University of Puerto Rico
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