Coralis Martinez Ramos
Humacao,PR
Summary
Experienced emergency management & disaster recovery professional. Demonstrated 2 years experience and success working with Disaster Housing Inspector to effectively manage processes, procedures and policies with disaster response and recovery. Prior, Mobile Expert and Customer Service Representative offering 19 years of expertise in fast-paced environments. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Disaster Housing Inspector
WSP Inspector Service
06.2022 - Current
- Perform FEMA Approve Disaster Inspections.
- Inspect homes and properties for flood, hurricanes, wind tornado, fire and earthquakes damages.
- Established strong working relationships with community leaders, fostering trust and open communication channels during disaster recovery efforts.
- Contributed to improved inspector training programs by sharing insights from personal experiences and challenges faced during inspections.
- Provided detailed information on damages, enabling accurate resource allocation and repair cost estimates for homeowners.
- Expedited report generation by utilizing technology effectively during on-site documentation of damages and required repairs.
- Reduced backlog of pending inspections by implementing streamlined scheduling processes that prioritized urgent cases without compromising overall efficiency or quality standards.
- Identified indications of defective plumbing, leaks and resulting problems such as water damage and indications of hazardous mold arising from flooding or pooled water.
- Reported on wear and tear and general functionality of roofing, estimating remaining life and recording any noted leaks, missing shingles or other structural or functional deficiencies.
- Inspected exterior of building as well as around door frames and windows for cracks indicating foundation movement, recommending foundation inspection when pronounced signs appear.
- Collaborated with other inspectors and agencies for comprehensive evaluations of housing units.
Mobile Expert
T-Mobile
08.2020 - Current
- Demonstrated adaptability when faced with unexpected challenges or changes in day-to-day operations by staying calm under pressure and finding creative solutions.
- Resolved customer complaints swiftly and professionally, ensuring positive experience for all parties involved.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
- Maintained comprehensive understanding of latest industry trends, products, and technologies to stay ahead of competitors.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Lead Retail Consultant
Sprint PCS, Mobile Telephone Company
07.2005 - 08.2019
- Evaluated staff performance regularly through constructive feedback sessions aimed at driving continuous professional growth opportunities within company hierarchy.
- Negotiated and resolved customer disputes professionally, using diplomacy and tact to preserve positive relationships while upholding company standards and policies.
- Trained and mentored new employees on company policies, procedures, and best practices to ensure seamless onboarding experiences.
- Exceeded sales targets consistently by employing effective communication skills, persuasive selling techniques, and strong rapport-building abilities with customers.
- Conducted regular audits of merchandise stock levels to prevent overstocking or shortages that could negatively impact overall shopping experience for consumers visiting retail location under purview.
- Coordinated special events for product launches or promotions that attracted new clientele and fostered loyalty among existing customers.
- Contributed to loss prevention efforts by maintaining vigilant oversight of store inventory and swiftly addressing any discrepancies or concerns.
- Continually updated personal knowledge of industry trends, product offerings, and competitor strategies by attending workshops, conferences, or engaging in self-directed learning opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
MBA - Conflict Mediation
Universidad Del Turabo
Gurabo, Puerto Rico06.2014
BBA - Criminology
Universidad Del Turabo
Gurabo, Puerto Rico06.2012
Skills
- Conflict Resolution
- Communication Written & Oral
- Problem Solving
- Attention to Detail
- Structural Inspection
- Window and Door Inspection
- Mold and Mildew Inspection
- Exterior Wall Inspection
- Inspection Reporting
- Adaptability
- Adaptability and Flexibility
- Teamwork and Collaboration
- Property Inspection
- Time management abilities
- Effective Communication
- Data Collection
- Appointment Scheduling
- Complaint resolution
- POS systems expert
- Critical Thinking
- Reading Comprehension
- Materials Transport
- Administrative Support
- Record preparation
- Customer Service
- Conflict Mediation
- Quality Control
- Dispute Resolution
- Crisis Management
- Schedule Preparation
- Negotiation
- Emergency Response
Certification
- FEMA Independent Study Courses
- Certified Inspector , WSP Inspector Service
Timeline
Disaster Housing Inspector
WSP Inspector Service
06.2022 - Current
Mobile Expert
T-Mobile
08.2020 - Current
Lead Retail Consultant
Sprint PCS, Mobile Telephone Company
07.2005 - 08.2019
MBA - Conflict Mediation
Universidad Del Turabo
BBA - Criminology
Universidad Del Turabo
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