Cristal Perez
Canovaanas
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
AutoExpreso
Guaynabo, Puerto Rico
05.2023 - Current
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed other duties as assigned by management.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Cashier
Hospital Auxilio Mutuo
Hato Rey, Puerto Rico
02.2021 - 08.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
Customer Service Representative
Ontime Soft Inc
Carolina, Puerto Rico
06.2017 - 11.2019
- Utilized specialized software applications related to the job role.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Bachelor of Science - Information Technology
National University College
Rio Grande06-2017
High School Diploma -
Escuela Superior Casiano Cepeda
Rio Grande06-2014
Skills
- Paperwork Processing
- Report Generation
- Appointment Scheduling
- Complaint resolution
- Staff Training
- Data Entry
Timeline
Customer Service Representative
AutoExpreso
05.2023 - Current
Cashier
Hospital Auxilio Mutuo
02.2021 - 08.2022
Customer Service Representative
Ontime Soft Inc
06.2017 - 11.2019
Bachelor of Science - Information Technology
National University College
High School Diploma -
Escuela Superior Casiano Cepeda
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