Cristal Perez
Canovanas
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Autoexpreso
Guaynabo
05.2022 - 11.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated databases with new and modified customer data.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Customer Service Representative
Ontime Soft Inc
Carolina
07.2017 - 11.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
Bachelor of Science - Computer Information Systems
National University College
Rio Grande06-2014
High School Diploma -
Escuela Superior Casiano Cepeda
Rio Grande06-2014
Skills
- Bilingual (English and Spanish)
- Data entry
- Complaint Resolution
- Staff training
- Team player
- Quick learner
- Multitasking and organization
Timeline
Customer Service Representative
Autoexpreso
05.2022 - 11.2024
Customer Service Representative
Ontime Soft Inc
07.2017 - 11.2019
Bachelor of Science - Computer Information Systems
National University College
High School Diploma -
Escuela Superior Casiano Cepeda
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