Cristopher N. Rivera Salinas

• Managed high-stress situations effectively, maintaining
professionalism under pressure while resolving disputes or
conflicts.
• Averaged 90 to 120 calls a day in a 10 hour shift
• Resolved customer complaints with empathy, resulting in increased
loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions
for both customers and the company alike.
• Provided coaching and mentoring to new hires, contributing to their
successful integration into the team.

• Integral member of the founding team, part of the initial group of 4 employees at Paynela where I played a key role in building the company.
• Effective improvement plans and specifications were developed in alignment with goals while also contributing to the training and onboarding of new employees, ensuring a cohesive and skilled workforce.
• Worked heavily with electronic remittance advice in order to facilitate its efficient and accurate processing.

- Average claims processed: 96 per day

• Evaluated staff performance and provided coaching to address inefficiencies.
• Helped meet changing demands by recommending improvements to business systems or procedures.

• Worked in eligibility and support for Texas Health and Human Services.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Investigated and resolved customer inquiries and complaints quickly while complying with HIPAA guidelines.
• Assisted as New Hire Support for CCR's as we participated in shadowing and training sessions with new employees.
• Handled ,on average, 50 calls a day.

• Provider Servicing
• Utilized electronic tools supporting clinical healthcare not only to help patients receive treatments and/or medications but to also to confirm patient's plan was active and said treatments and/or medications were covered under patient's plan.
• Adhered strictly to HIPAA guidelines and protocols while working with providers in order to maintain confidentiality and streamline process.
• Managed on average, 40 calls a day.

• Prepared, examined and reported on microbiological and chemical analysis on clinical and environmental samples as well as testing specimens using variety of instruments, histologic and molecular diagnostic techniques.
• Handled specimens according to laboratory protocols to maximize accuracy and precision of results.
• Kept laboratory clean and organized in good working order for optimal functionality and longevity.
• Processed environmental specimens according to priority and documented results. Led my team section in organization and discarding of specimens, resulting in a well-kept
  laboratory.
• Maintained excellent attendance record, consistently arriving to work on time. Devoting special
  emphasis to punctuality while working to maintain outstanding attendance record,
  consistently arriving to work ready to start immediately.

• Established office policies and procedures for a seamless transition in order to utilize a new operating software made for electronic patient records.
• Evaluated and hired medical personnel for the office based on strict requirements set out by the Puerto Rican Board of Medicine.
• Presided over billing responsibilities such as contacting insurance companies and assisting g patients based on claim information.
• Took care of regular office duties such as office cleanliness and medical inventory updates.
• Managed and maintained patient/staff records.