CRISTIAN ALEJANDRO PAGÁN MORENO
Carolina
Summary
Adaptable professional with experience in safety training, surveillance and leadership. Frequently praised as results-oriented by peers, I can be relied upon to help your company achieve its goals. Diligent student with knowledge of asset protection, corporate security and crisis communications. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised for creative thinking by my peers, I can be relied upon to help the agency achieve its goals. Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully as role of Criminal Investigator in the United States Immigration and Customs Enforcement. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at the agency. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Current student looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with the company. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Responsible student with good judgment, time management and a flexible schedule. Aiming to leverage my abilities to successfully fill the vacancy at your company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Marketing Officer
NATIONAL UNIVERSITY COLLEGE ESCORIAL CAMPUS
06.2024 - Current
- Engaged in proactive outreach efforts to increase enrollment by identifying and targeting potential students. Represented the institution at community events, schools and, public venues, delivering key messaging to highlight academic offerings, student support services, and career outcomes.
- Planned and coordinated effective promotional campaigns using public transportation advertising. Strategically selected high-traffic bus routes to maximize visibility of institution branding, ensuring optimal exposure to target demographics within surrounding communities.
- Distributed marketing materials such as flyers and brochures at various high-traffic areas including shopping centers, schools, libraries, and community centers. Ensured consistent branding and messaging while engaging with the public to answer basic questions and encourage interest of the institution.
- Developed and implemented innovative marketing strategies tailored to local audiences. This included digital and print campaigns, social media outreach, and partnerships with local organizations to increase awareness and drive student recruitment. Continuously evaluated campaign performance and adjusted approaches for greater impact.
Intern
OFFICE OF THE COMPTROLLER OF PUERTO RICO
03.2025 - 04.2025
- Company Overview: Special Investigations Division (INTERNSHIP)
- Worked closely with internals auditors to examine formal complaints received from government entities. This involved reviewing documentation, assessing the validity of the claims, identifying potential violations or discrepancies, and determining whether further investigative action was warranted.
- Conducted structured and informal interviews with relevant personnel, witnesses, and stakeholders to obtain first-hand accounts and supporting evidence. Collected physical and digital records, communications, and other materials necessary to build comprehensive understanding of the situation before formally referring the case for deeper investigation.
- Performed a detailed audit of office assets, ensuring that all items listed in the asset inventory matched physical inventory and were accounted for. Identified any discrepancies such as missing, damaged or unlogged equipment, and reported findings as part of internal controls and compliance protocols.
- Attended cross-departamental meetings to gain insight into ongoing investigations and digital forensics methodologies. Shadowed forensic analysts to understand how electronic evidence is recovered, preserved, and analyzed including learning about tools used for data extraction, metadata analysis, and tracing digital footprints.
- Conducted open-source and internal research to gather intelligence relevant to ongoing investigations. Compiled comprehensive case files including timelines, evidence logs, and background information, which were then submitted to appropriate local or federal law enforcement agencies for further legal action.
- Participated in interagency meetings with law enforcement partners at both local and federal levels. These discussions included sharing case updates, comparing findings, clarifying jurisdictional responsibilities, and coordinating next steps in joint investigations or referrals.
- Special Investigations Division (INTERNSHIP)
Warehouse Clerk
SEDCO
Guaynabo
01.2024 - 05.2024
- Company Overview: Warehouse Clerk
- Reviewed picking slips to accurately select and prepare inventory items for shipment. Ensured all products matched order specifications and were properly packaged and labeled for delivery hardware store clients.
- Double-checked prepared orders for accuracy by cross-referencing item quantities and descriptions against packing slip. Worked closely with warehouse staff to correct any discrepancies prior to loading, ensuring each delivery was complete and accurate.
- Maintain warehouse areas. Upheld cleanliness and organization throughout the warehouse by regularly sweeping, removing debris, and ensuring that storage areas were orderly and safe. Promoted a clean work environment in compliance with safety regulations.
- Strategically loaded delivery trucks to maximize space, balance weight distribution, and prevent product damage during transit. Coordinated with drivers and warehouse staff to ensure timely and efficient departure.
- Planned and optimized delivery routes based on delivery schedules, distance, and customer priority. Coordinated with drivers to ensure efficient travel times and timely drop-offs, contributing to overall customer satisfaction and logistical efficiency.
- Warehouse Clerk
Hotel Security Agent
San Juan Airport Hotel
Carolina
07.2021 - 12.2023
- Maintained a visible and proactive security presence by monitoring behavior and movement of guests and staff. Ensured safe passage and compliance with security protocols throughout the premises.
- Acted swiftly in response to security alarms, thoroughly assessing incidents to determine the cause and appropriate response, including initiating lockdown procedures or contacting emergency services as needed.
- Managed a detailed key control system to ensure authorized personnel access while securing restricted or sensitive areas. Documented key usage and reported any anomalies.
- Escorted employees and visitors to and from designated areas, particularly during late hours or in high-risk situations, to ensure their safety and peace of mind.
- Participated in security and operations meetings to stay updated on procedures, incidents, and policy changes, and to contribute insights on improving safety measures.
- Documented all incidents accurately and professionally, providing detailed accounts and evidence for follow-up investigations or legal purposes. Collected witness statements and reviewed surveillance footage when applicable.
- Conducted real-time assessments of potentially suspicious behavior or unattended items, neutralizing threats, and ensuring the safety of all individuals on the premises.
- Controlled entry points by verifying credentials and inspecting vehicles as needed, preventing unauthorized access, and enhancing property security.
- Provided immediate care during medical emergencies, including administering CPR or first aid when necessary, and coordinating with EMS for rapid response.
- Performed lock-up procedures by ensuring all doors, gates, and access points were secured at closing time, safeguarding the facility overnight.
- Monitored live and recorded CCTV footage to detect suspicious or illegal activities, assisting in post-incident reviews and evidence gathering.
- Maintained professional communication and coordination with police, fire departments, and federal entities during incidents or investigations requiring external support.
- Conducted routine foot and vehicle patrols across designated areas to deter criminal activity, enforce rules, and address any safety concerns in real time.
- Enforced institutional policies by issuing warnings or taking action against violators, using de-escalation techniques or physical restraint only when required to maintain safety and order.
- Authorized and monitored entrance and departure of employees and visitors to guard against theft and maintain security of premises.
- Answered various alarms to investigate disturbances.
- Called police and fire departments in cases of emergency, such as fire and presence of unauthorized persons.
- Wrote reports of daily irregularities to describe and document property damage and presence of unauthorized individuals.
- Verified security of windows, gates and doors to prevent intrusions.
- Locked doors and gates of entrances and exits to secure buildings.
- Administered first aid and obtained assistance from paramedics to respond to medical emergencies.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Assisted vendors and other third parties with access to restricted areas.
- Inspected and adjusted security systems and equipment to detect evidence of tampering.
- Protected evidence or scene of incident for further security investigations.
- Conducted regular patrols of both interior and exterior areas to ensure the safety of personnel, protection of property, and proper functioning of security systems and equipment. Addressed any security concerns in real time and reported potential vulnerabilities.
- Maintained order and safety by professionally engaging individuals loitering or trespassing property. Used verbal de-escalation techniques and, when necessary, coordinated with local law enforcement to resolve the situation without escalation.
- Provided traffic guidance and control within the facility grounds, ensuring safe and efficient vehicles flow during busy periods or events. Assisted with parking management and enforced traffic rules onsite.
- Oversaw basic facility systems by adjusting environmental controls for comfort and safety. Ensured equipment was operating within proper parameters and alerted maintenance teams to any irregularities or malfunctions.
- Coordinated and supervised the assembly and transportation process for Military Entrance Processing Station (MEPS) participants. Verified rosters, ensured accountability, and maintained a secure environment during transitions.
- Effectively managed confrontational or aggressive individuals using trained de-escalation techniques and physical restraint when required, prioritizing the safety of all parties involved and minimizing risk of harm or property damage.
Cashier Assistant
Humberto Vidal Shoe Store
Carolina
07.2019 - 08.2019
- Handled point-of-sale transactions, including processing cash, checks, and credit card payments quickly and accurately to ensure a smooth customer experience.
- Verified cash drawer balances at the beginning and end of shifts, maintaining accurate records and resolving discrepancies as needed.
- Maintained store presentation standards by organizing merchandise racks and replenishing product displays, contributing to an inviting shopping environment.
- Monitored self-checkout stations to assist customers and ensure proper operation of equipment, troubleshooting minor issues as they arose.
- Stayed informed on store policies related to payment methods, returns, and exchanges to confidently handle customer inquiries and ensure compliance.
- Processed returns and exchanges efficiently, following procedures to maintain accurate inventory records and customer satisfaction.
- Provided excellent customer service by answering questions, offering product recommendations, and resolving concerns in a professional and courteous manner.
- Assisted customers with locating products, ensuring a personalized and helpful shopping experience that supported repeat business.
Front End Bagger
Agranel Supermarket
Carolina
08.2018 - 08.2019
- Assembled secure pallets and custom cartons to protect high-value or oversize items during shipping, ensuring product stability and reducing risk of damage in transit.
- Supported warehouse efficiency by learning and performing duties across multiple areas, including shipping, receiving, inventory management, and order fulfillment, enhancing operational flexibility.
- Verified outgoing shipments by performing final counts and weights checks, ensuring orders met customer specifications and reducing shipping errors.
- Maintained product quality standards by thoroughly examining goods during production, identifying defects, and removing noncompliant items to prevent customer dissatisfaction.
- Effectively handled dynamic work environments by shifting between priorities, multitasking across departments, and maintaining productivity during peak operational periods.
- Engaged with customers in-person and in phone to answer product-related questions, resolve issues promptly, and provide high-quality service that reinforced customer satisfaction.
- Applied critical thinking skills to identify operational challenges, gather relevant data, and collaborate with team members to determine effective and efficient solutions.
- Quickly identified and resolved minor mechanical or logistical issues to minimize workflow disruptions and escalated complex technical problems to supervisors or maintenance teams.
- Demonstrated responsiveness and urgency in addressing customer inquiries, resolving complaints, and ensuring timely delivery of services and products.
- Consistently followed company protocols and industry best practices to uphold high standards in product handling, safety, and customer interaction.
Education
Masters - Crime Economics
Universidad Interamericana de Puerto Rico Recinto Metropolitano
06.2025
BACHELOR OF ARTS (B.A.) - CRIMINAL JUSTICE
Universidad Ana G. Méndez Recinto De Carolina
Carolina, PR06.2022
HIGH SCHOOL DIPLOMA -
CIEM Private School
Carolina, PR05.2017
Skills
- Bilingual
- Microsoft Programs
- Basic First Aid
- Critical Thinking
- Employee and Visitor Screening
Certification
- TSA K-9 Explosive Unit Participant Certification
- TSA Checkpoint Decoy Participant Certification
- TSA Explosive Conference 1 Ana G. Mendez University
- TSA Explosive Conference 2 Ana G. Mendez University
- TSA Explosive Demonstration Participant at Isla de Cabras
References
References available upon request
Languages
- Spanish, Native
- English, Intermediate
- French, Beginner
- Italian, Beginner
Languages
Spanish
First Language
English
Intermediate (B1)
B1
French
Beginner
A1
Italian
Beginner
A1
References
References available upon request.
Timeline
Intern
OFFICE OF THE COMPTROLLER OF PUERTO RICO
03.2025 - 04.2025
Marketing Officer
NATIONAL UNIVERSITY COLLEGE ESCORIAL CAMPUS
06.2024 - Current
Warehouse Clerk
SEDCO
01.2024 - 05.2024
Hotel Security Agent
San Juan Airport Hotel
07.2021 - 12.2023
Cashier Assistant
Humberto Vidal Shoe Store
07.2019 - 08.2019
Front End Bagger
Agranel Supermarket
08.2018 - 08.2019
Masters - Crime Economics
Universidad Interamericana de Puerto Rico Recinto Metropolitano
BACHELOR OF ARTS (B.A.) - CRIMINAL JUSTICE
Universidad Ana G. Méndez Recinto De Carolina
HIGH SCHOOL DIPLOMA -
CIEM Private School
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