Cristian J Vicenty - Bernard
Carolina
Summary
Fully Bi-lingual change management specialist with extensive customer service experience and strong leadership skills. Detail-oriented team player with the ability to handle multiple tasks simultaneously with a high degree of efficiency. Seeking to apply knowledge and experience to further contribute to the agency's mission and success.
Overview
6
6
years of professional experience
Work History
Case Manager
Innovative Emergency Management
10.2023 - Current
- Manage a vast workload of prospective certifications and pending recertification cases of Medicaid applicants and beneficiaries
- Perform outreach as needed by phone & e-mail and conduct applicant interviews to gather and compile necessary socioeconomic and medically sensitive information to determine program eligibility
- Perform data entry into the eligibility determination system (MEDITI3G) and accurately document member history and necessary legal or medical supplemental evidence
- Provide exemplary customer service and assist in educating program applicants on the various federal and state coverage options and their requirements
- Assist letter and correspondence department in the receiving, tracking, assigning and distribution of federal correspondence containing PHI
- Utilization of Excel and Smartsheet systems to audit and review cases of over 25 recertification specialists of the Puerto Rico Medicaid Program (PRMP)
- Use Sharepoint platform to create job aids and Standard Operating Procedures (SOPs).
Project Lead
Saint Bernard Project (SBP) - AmeriCorps
09.2021 - 05.2023
- As a Project Lead my role is to supervise large renovation teams of 5 AmeriCorps members and up to 20 volunteers to complete various home rebuilds across the Island
- Project leadership skills directly resulted in the successful restoration of 24 homes impacted by Natural disasters on schedule and within the projected budget
- Advised management on daily operations and effectiveness of construction process
- Meets on a regular basis with team leaders, supervisors and managers to provide advice and assistance, resolve practical problems, and identify ways to expand, enhance, and improve the administrative services
- Attends staff meetings to explain and interpret administrative policies and procedures, to discuss significant operating issues, and to provide input on program planning and management decisions
- Continually evaluated the quality, effectiveness, and responsiveness of services provided and initiated improvements where possible
- Conduct safety orientations and provide technical guidance and advice for diverse groups of volunteers to lead them to complete construction tasks safely and effectively in accordance with OSHA regulations
- Foster an inclusive, team-oriented, and collaborative environment among volunteers and subcontractors on site
- Conduct 'Tool School' training sessions for new AmeriCorps members and facilitate both local and national team meetings using Microsoft Teams, Zoom and Google Meet
- Ability to adapt to and seamlessly manage unanticipated/short notice changes in supplies, schedule, and resources to consistently ensure completion of project goals
- Assess client needs daily to ensure they feel safe, heard, and regularly updated during the reconstruction process for their home
- Collaborate with subcontractors and construction coordinators to ensure appropriate data is maintained and resolves potential budget problems.
Collections Representative
Internal Revenue Service (This is a federal job)
04.2021 - 08.2021
- As a collections representative, I resolved a high number of daily incoming calls, emails, and e-fax systems addressing taxpayer inquiries, solving problems, and transferring to designated areas pertaining to taxpayers' unique situations and needs
- Coordinated with multiple department leads and managers to correct mistakes in various tax documents by tracking payments and handling delinquent returns
- Effectively applied collection procedures to work with taxpayers to resolve outstanding balances due to the IRS
- Educated taxpayers on filing requirements, procedures, and payment resources
- Maintain records and complete data entry
- Assist with dissemination of information via e-mail and proofread documents
- Assist with special work assignments or projects
- Gather, retrieve and analyze facts, write reports of findings
- Use software to schedule meetings and create presentations.
Security Officer
Ranger American Security
08.2020 - 04.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Crew member
East Island Excursions
01.2020 - 04.2020
- Responsibilities included: The safe transport of 50+ guests in sailboats and power catamarans to locations such as Vieques, Culebra and Icacos Island
- To conduct safety briefings and wildlife information, perform life guard duties to ensure safety of guests, provide snorkeling tours, preparation of food and drinks, maintain cleanliness and safety standards on boats and coordinate Coast Guard extractions in emergency situations
- Gather and analyze basic facts and draw conclusions pertaining to safety and potentially hazardous situations
- Independently plan and carry out the assignments in conformance with accepted policies and practices, while adhering to instructions of supervisor or captain on board
- Adheres to instructions, policies, and guidelines in exercising judgment to resolve commonly encountered work problems and deviations.
Replenishment Associate
Kmart Co.
11.2017 - 01.2020
- Recipient of the 2018 'Security and Loss Prevention Champion,' for upholding the Merchandise Protection Standards and OSHA regulations in a consistent and effective manner
- Responsible for tracking and replenishing the store's inventory
- Created eye-catching displays, and placed products where customers were more likely to buy them
- Processed merchandise and restocked before the shelves became empty
- Specific responsibilities included: The receiving and unloading of all merchandise trucks
- Organizing various pallets based on merchandise
- Distribution of new merchandise in a specified designated layout
- Created merchandise layouts for all in-store departments
- Provided excellent customer service in store as well as and over the phone
- Gather and analyze basic facts and draw conclusions pertaining to safety and potentially hazardous situations on store
- Independently plan and carry out the assignments in conformance with accepted policies and practices, while adhering to instructions of supervisor or store manager
- Adheres to instructions, policies, and guidelines in exercising judgment to resolve commonly encountered work problems and customer interactions.
Education
Some college (no degree) - Leadership & Change Management
Interamerican University
Aguadilla, Puerto Rico05.2024
Technical or occupational certificate - Project Management
Huertas College
Caguas, Puerto Rico02.2024
Bachelor of Arts - Forensic Psychology
University of Puerto Rico
Carolina, Puerto Rico06.2022
High school diploma or equivalent -
Col. Dr. Roque Diaz Tizol
Yabucoa, Puerto Rico05.2016
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Relationship Building
- Decision-Making
- Conflict Resolution
- Email and Telephone Etiquette
- Client Advocacy
- Community Outreach
- Data Entry and Analysis
- Crisis Intervention
- MS Office
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Job Related Training
Use and management of Sharepoint, Smartsheet and MEDITI3G systems.
References
- Derrick Rosado, IEM Team Lead, 7873220638, derrick.rosado@iempr.net
- Adrian Rodriguez, U.S. Army Captain, 939-246-7577, adrian.a.rodriguezlebron.mil@army.mil
- Buck Lyon-Vaiden, Retired, 443-605-6126, blyonvaiden@mcdonogh.org
Timeline
Case Manager
Innovative Emergency Management
10.2023 - Current
Project Lead
Saint Bernard Project (SBP) - AmeriCorps
09.2021 - 05.2023
Collections Representative
Internal Revenue Service (This is a federal job)
04.2021 - 08.2021
Security Officer
Ranger American Security
08.2020 - 04.2021
Crew member
East Island Excursions
01.2020 - 04.2020
Replenishment Associate
Kmart Co.
11.2017 - 01.2020
Some college (no degree) - Leadership & Change Management
Interamerican University
Technical or occupational certificate - Project Management
Huertas College
Bachelor of Arts - Forensic Psychology
University of Puerto Rico
High school diploma or equivalent -
Col. Dr. Roque Diaz Tizol
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