Cristina Arroyo
Toa Alta
Summary
Proven Collections Adjuster at Banco Popular of Puerto Rico, adept in debt negotiation and fostering customer relationships, enhanced debt recovery rates significantly. Leveraged persuasion techniques and active listening to negotiate payment plans, achieving targeted recovery goals. Excelled in a high-volume call center, demonstrating exceptional multitasking and effective communication skills, driving customer satisfaction and profitability.
Overview
3
3
years of professional experience
Work History
Collections Adjuster
Banco Popular
02.2022 - Current
- Collaborated with team members for efficient caseload management and timely followups.
- Demonstrated empathy toward clients experiencing financial hardships, working collaboratively to find mutually beneficial solutions.
- Managed high-volume caseloads, prioritizing tasks for optimal efficiency and effectiveness.
- Increased successful debt recovery rates through diligent research and tailored communication strategies.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Barista
Wafol Cafe
06.2021 - 02.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Barista Certificate
Escuela De Cafe Y Barismo
San Juan12.2020
Associate of Science - Sonography
Edic College
Bayamón, Puerto Rico05.2020
Skills
- Goal-Oriented
- Payment arrangements
- Call center experience
- Debt Negotiation
- Persuasion techniques
- Multitasking
- Customer Relationship Management
- Basic Mathematics
- Teamwork and Collaboration
- Updating Customer Accounts
- Active Listening
- Effective Communication
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Collections Adjuster
Banco Popular
02.2022 - Current
Barista
Wafol Cafe
06.2021 - 02.2022
Barista Certificate
Escuela De Cafe Y Barismo
Associate of Science - Sonography
Edic College
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