Cristine Vazquez Ortiz
Orlando
Summary
As a Housekeeping Coordinator, one of my key achievements was improving communication between the front desk and housekeeping staff. By implementing a more organized room assignment system, I was able to reduce delays and ensure that rooms were cleaned and ready for guests more quickly. This efficiency not only improved guest satisfaction but also helped the department operate more smoothly during high occupancy periods
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housekeeping Coordinator
Hilton Buena Vista Palace
01.2022 - 03.2025
- Answer all incoming telephone calls, respond to guest and team member inquiries and dispatch appropriate service in a timely, friendly and efficient manner
- Use and maintain the work order system and/or property management system to include, but not limited to, logging and recording all service requests, initiating, dispatching and closing all work orders and generating associated reports
- Ensure vacant/ready rooms are available to the Front Office by coordinating with appropriate Housekeeping and Property Operation team members
- Respond to emergency calls and monitor the alarm system
- Coordinate office traffic
- Perform additional general office duties including, but not limited to, processing paperwork, scheduling team members, processing payroll, conducting inventory and equipment maintenance and tracking guest comments and feedback, as needed.
- Worked with front desk to respond promptly to all guest requests.
Shiseido Counter Manager
Macy's
07.2021 - 10.2022
- Exceeded monthly sales targets consistently by leveraging strong selling skills and product knowledge expertise.
- Responsible for driving sales and providing customer service as the brand authority.
- Boosted sales by providing personalized product recommendations and creating a welcoming environment for customers.
- Maintained strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Trained new team members on Shiseido products, company values, and effective selling techniques for consistent brand representation.
- Coordinated special events and promotions to drive traffic to the Shiseido counter, increasing sales opportunities.
- Analyzed sales data to identify areas for improvement, implementing targeted strategies that led to higher revenues.
Housekeeping Supervisor
Hilton Hawaiian Village Waikiki Beach Resort
01.2018 - 06.2021
- Assigned housekeeping tasks, scheduled staff shifts, addressed complaints, provided training, and managed cleaning supplies and equipment.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Adhered to safety protocols by enforcing proper equipment usage.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
Guests Services Hotline
Hilton Hawaiian Village Waikiki Beach Resort
01.2016 - 01.2018
- Greeted and assisted guests, arranged tours and reservations, and handled maintenance and housekeeping services.
- Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
- Upheld company standards for appearance, conduct, and performance while representing the brand during interactions with guests.
- Improved client satisfaction by providing empathetic and compassionate support during hotline calls.
- Enhanced hotline efficiency with effective call handling and timely follow-up actions.
- Collaborated with maintenance staff to address facility issues promptly, preventing potential disruptions in guest services.
- Maintained up-to-date knowledge of hotel policies and procedures, ensuring consistent adherence to established standards for guest services excellence.
- Enhanced customer satisfaction by providing exceptional guest services and addressing concerns promptly.
- Proactively communicated with other departments to ensure smooth coordination of guest services.
- Collaborated with team members to deliver efficient guest services, reducing wait times for attractions.
Education
Associate of Science -
Kapi'olani Community College
Honolulu, HISkills
- Customer service and support
- Clear communication
- Bilingual Spanish proficiency
- Microsoft Office expertise
- Complaint resolution
- Cleaning and sanitation
- Training and mentoring
- Inventory management
- Facilities inspection
- Hospitality services
- Health and safety compliance
- Team guidance and motivation
- Strong organizational skills
- Policy enforcement
- Customer service-focused
Certification
Driver's License
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Housekeeping Coordinator
Hilton Buena Vista Palace
01.2022 - 03.2025
Shiseido Counter Manager
Macy's
07.2021 - 10.2022
Housekeeping Supervisor
Hilton Hawaiian Village Waikiki Beach Resort
01.2018 - 06.2021
Guests Services Hotline
Hilton Hawaiian Village Waikiki Beach Resort
01.2016 - 01.2018
Associate of Science -
Kapi'olani Community College