Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Cruz Santana

San Juan

Summary

Dynamic educator and customer service professional with a proven track record at Baldielis and Econo Supermarket. Excelled in boosting student confidence and sales revenue through innovative teaching strategies and empathetic customer engagement. Skilled in high-level calculus and motivating individuals, adept at adapting to diverse learning styles and enhancing customer satisfaction.

Overview

5
5
years of professional experience

Work History

Math Tutor

Baldielis
01.2022 - 06.2023
  • Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
  • Used positive reinforcement, repetition, and review to help students master challenging material.
  • Explained math concepts in caring and encouraging environment to help kids thrive and learn.
  • Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
  • Utilized diverse teaching strategies and resources to help students better understand math concepts.

Chemistry Tutor

Baldielis
01.2022 - 06.2023
  • Encouraged critical thinking in students through challenging questions that prompted deeper analysis of chemical concepts.
  • Enhanced student comprehension by simplifying complex chemistry concepts and breaking them down into easily digestible parts.
  • Increased student retention of complex topics through the use of visual aids and hands-on experiments.
  • Fostered a positive atmosphere conducive to productive learning by consistently displaying enthusiasm about the subject matter at hand.
  • Conducted comprehensive assessments of each student''s abilities, pinpointing strengths and areas requiring further attention.

Customer Service Sales Representative

Econo Supermarket
12.2018 - 05.2022
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Education

Bachelor of Science - Natural Sciences

Edp University
San Juan, Puerto Rico
05.2023

Skills

  • Motivating and Encouraging
  • Flexible Schedule
  • High-level Calculus
  • High School Math
  • Adapting to Different Learning Styles
  • Study Techniques

Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved students with bad grades which led to passing the semester with better grades.
  • Collaborated with team of six in the development of a privet tutoring group.

Languages

Spanish
Native language
English
Proficient
C2

Timeline

Math Tutor

Baldielis
01.2022 - 06.2023

Chemistry Tutor

Baldielis
01.2022 - 06.2023

Customer Service Sales Representative

Econo Supermarket
12.2018 - 05.2022

Bachelor of Science - Natural Sciences

Edp University

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Cruz Santana