Summary
Work History
Education
Skills
Timeline
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CYNTHIA ACABÁ LÓPEZ

Guaynabo

Summary

Successful experience in customer service, and support to merchants with theirs Point of Sales machines with problem-solving and troubleshooting. Excellent support, planning, implementation procedures, and avoid problems. Solid computer skills with Office 365, troubleshooting, and technical support. Ability training, motivate and helping colleagues. Acknowledge in “Total Quality Customer Service”.

Work History

Underwriting Analyst

Evertec Group LLC
  • Examined potential loss stemming from catastrophe, severity, or frequency of possible loss.
  • Evaluated debt ratio, loan-to-value ratios, credit scores, property valuations and various other factors when making underwriting decisions.
  • Identified portfolio risks resulting from client's underlying business practices, underwriting investigations, or fraud exposure.

Application Control Technician

Evertec Group LLC
  • Transmit files using AS400 to Data Management
  • Make extracts and FTPs to transmit files.
  • Send reports via emails and impressions.
  • Monitoring Data Express
  • Help other departments, like Data Entry
  • Analytical skills and provide recommendations to maximize processes of computerized systems.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Electronic Banking Specialist

Evertec Group LLC
  • Customer service to merchants in Puerto Rico and the Virgin Islands.
  • Analyze, diagnose, and solve problems with POS machines, MAPP Logging, E-check, Verifone VX610, VX510 & VX3750.
  • New Hypercom T42 Point of Sales, & more machines.
  • Serve as an instrument to the technician working on the street to perform the best service to the customers.
  • Schedule service orders for equipment replacement and supplies.

Education

BBA - Industrial Management

The Polytechnic University of PR
San Juan

MBA - Management Information Systems

University Of Sacred Heart
San Juan

Skills

  • Electronic Transaction Specialist
  • Microsoft 365
  • Fraud Analyst
  • Technical Skills
  • Data Entry
  • Underwriting Regulations
  • Government Regulations
  • Software Applications
  • Operational Efficiency
  • Customer Service

Timeline

Underwriting Analyst

Evertec Group LLC

Application Control Technician

Evertec Group LLC

Electronic Banking Specialist

Evertec Group LLC

MBA - Management Information Systems

University Of Sacred Heart

BBA - Industrial Management

The Polytechnic University of PR

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CYNTHIA ACABÁ LÓPEZ