CYNTHIA IDALIS VAZQUEZ
Vega Alta
Summary
Specialist in Clinical Sonography managing evaluations and development of image diagnostics. Able to propose and develop transformation processes in the social field, based on the needs, interests and demands of the most vulnerable sectors of the community. Also, with experience in customer service and attention. Determined to continue growing professionally and achieve business objectives. Results-driven Advanced Medical Support Assistant with 6 years of experience in medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology. Attentive Advanced Medical Support Assistant with a 6-year background working in the medical field. Excellent patient scheduling and medical billing abilities. In-depth understanding of privacy regulations. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Department of Veteran Affairs
03.2024 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Mailed patient appointment letters.
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Scheduled appointments for patients at Environmental Clinic.
- Verified and updated clinical records.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
- Used Vista, Vista GUI, CPRS, JVL,VBMS, EAS, Power BI &VIRP to maintain and record patient data and generate reports.
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Streamlined front desk operations for improved workflow and reduced wait times.
- Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
- Interviewed patients to verify and update clinical and demographic records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient spirometry.
- Prepared lab specimens for diagnostic evaluation.
Assistant Supermarket Manager
La Marketa Express
01.2022 - 01.2023
- - Control of customer service transactions - Opening and closing of the store - Organization of lottery registration and reconciliation - Supervision of staff - Handling cash register, ATMs, telephone service, lottery sales, product ordering, stock deposits, etc. - Troubleshooting customer and staff problems
- Performed key tasks to promote inviting grocery store appearance.
- Evaluated competitor offerings regularly to maintain an edge in product quality, variety, pricing strategies.
- Streamlined workflow processes for increased productivity, implementing new systems and procedures.
- Improved store efficiency by overseeing daily operations, inventory management, and employee scheduling.
- Optimized floor layout for easy navigation, resulting in improved customer experience during shopping visits.
- Managed a diverse team of employees to ensure effective collaboration and high-quality work output.
- Maintained a clean and organized store environment by enforcing strict safety standards and sanitation practices.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Established team priorities, maintained schedules and monitored performance.
Case Worker
Windham Public Schools
01.2019 - 01.2020
- - Assistance and support to homeless families enrolled in the school system - Links between families and support services - Community support - Delivery of state and federal programs and reports
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Facilitated client support groups to provide resources and assistance.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
Resident Services Coordinator
El Grupo Caleb
01.2017 - 01.2020
- - Handling referrals and recommendations to residents and prospective residents - Completion of resident assessments, reports and records - Coordination of services with local agencies - Verification of receipt of services - Resident liaison with administrators and the community
- Developed strong relationships with community partners to enhance available resources for residents.
- Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
- Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.
- Increased resident retention rates through consistent follow-up on service requests and proactive problem-solving efforts.
- Supported successful lease renewals by maintaining open lines of communication between residents and property management staff.
- Conducted thorough orientations for new residents to foster familiarity with the community''s policies, services, and amenities.
- Organized volunteer opportunities for both staff members and residents alike so that they could give back while also fostering camaraderie amongst their peers.
Family Liaison
Windham Public Schools
01.2016 - 01.2017
- - Liaison between school administrators, faculties, individuals and student representatives - Planning of school committee meetings - Promotion of parents' participation in their children's education - Coordination of events and workshops - Programming for in-school programs
Path Outreach/ Case Manager/ Latino Outreach
Perception Program
01.2014 - 01.2017
- - Handling and responding to requests for services made by first responders and various agencies or residents - Evaluations of clients referred by the 211 system - Attendance at places where homeless people congregate - Interaction and connection with homeless for linkages to services and housing
Receptionist/ Coordinator
Across The Smiles Program
01.2008 - 01.2014
- - Reception of parents and patients - Verification of correct information prior to appointments, payment limits and services - Scheduling patient follow-up appointments - Answering and making phone calls - Orientation on program information, insurance and paperwork - Organization and updating of patient records - Handling appointment rescheduling - Archiving of records
Education
Associate of Applied Science - Diagnostic Medical Sonography
National University College
Caguas , Puerto Rico02.2023
Associate of Science - Medical Office Management
Ponce Paramedical College
Ponce, Puerto Rico 07.2001
Escuela Superior Manuel A. Tavarez
Ponce, Puerto Rico 05.1999
Skills
- Bilingual Spanish and English
- Objective judgment based on principles of equity, inclusion and diversity in multicultural and globalized society
- Ability to lead work groups
- Social responsibility
- Ability to handle administrative tasks
- Organization and orientation skills
- Excellent interpersonal relationships
- Adaptation to change and willingness to change
- Service to the community
- Awareness of sustainable social development and business ethics
- Customer service and support
- Proficiency in Yardi Voyager, Essentia Analytics, DDAPT (Data Performance System) and Eschools System software
- HIPPA
- OSHA
- AHA
- BLS
- Infection Control: AIDS, Hepatitis and Tuberculosis
- CPR
- Conflict resolution techniques
- Patient Communication
- HIPAA Compliance Understanding
- Appointment Scheduling Expertise
- Continuous learning mindset
- Medical terminology understanding
- Patient Scheduling
- Recordkeeping skills
- Professionalism and Ethics
- Patient Care Coordination
- Data entry proficiency
- Medical Office Procedures
- Medical record assessment
- Organizational Competence
- Medical office support
- Patient appointment management
- Patient scheduling abilities
- Inventory and supply management
- Patient Management
- Customer Service
- Reliable team player
- Direct Patient Care
- HIPAA Compliance
- Patient-focused care
- Maintaining confidentiality
- Electronic Health Records
- Specimens collection and processing
- Adaptable
- Data Entry
- Medical Terminology
- Medical terminology knowledge
- Case Management
- Medical Office Management
- EMR / EHR
- Medical Office Administration
Certification
- HIPPA
- OSHA
- AHA
- BLS
- Respiratory Fit Test
- Infection Control: AIDS, Hepatitis and Tuberculosis
- CPR
Academicformation
- 2023, Associate of Applied Science Degree in Clinical Sonography, National University College, Caguas, PR
- 2001, Medical Office Management with Word Processing, Colegio de Paramédicos de Ponce, Ponce, PR
- 1999, High School Diploma, Escuela Superior Manuel Tavarez, Ponce, PR
Clinicalpractices
- 2022-04-01, 2022-06-30, National University College - Caguas, PR
- 2022-07-01, 2022-10-31, National University College - Caguas, PR
- 2022-10-01, 2022-10-31, Practicum and Lab Seminar - National University College - Caguas, PR
Languages
Spanish
Native language
Spanish
Proficient
C2
English
Proficient
C2
Timeline
Advanced Medical Support Assistant
Department of Veteran Affairs
03.2024 - Current
Assistant Supermarket Manager
La Marketa Express
01.2022 - 01.2023
Case Worker
Windham Public Schools
01.2019 - 01.2020
Resident Services Coordinator
El Grupo Caleb
01.2017 - 01.2020
Family Liaison
Windham Public Schools
01.2016 - 01.2017
Path Outreach/ Case Manager/ Latino Outreach
Perception Program
01.2014 - 01.2017
Receptionist/ Coordinator
Across The Smiles Program
01.2008 - 01.2014
Associate of Applied Science - Diagnostic Medical Sonography
National University College
Associate of Science - Medical Office Management
Ponce Paramedical College
Escuela Superior Manuel A. Tavarez
- HIPPA
- OSHA
- AHA
- BLS
- Respiratory Fit Test
- Infection Control: AIDS, Hepatitis and Tuberculosis
- CPR
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