Daionid Irizarry
Summary
Hardworking and reliable worker with strong ability in English and Spanish skills. Highly organized, proactive and punctual with team-oriented mentality.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Essence Salon
07.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Hairdresser
Self Employed Services
04.2010 - Current
- Responded to customer inquiries by phone, email and in person
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
Translation Consultant
Lionbridge Interpreter Services
01.2023 - 01.2024
- Coordinated with subject matter experts to ensure translations maintained technical accuracy and industry-specific terminology.
- Improved translation quality by implementing rigorous editing and proofreading procedures.
- Ensured cultural appropriateness in translated materials by collaborating closely with native-speaking consultants.
- Implemented innovative language technology tools to optimize translation workflows and reduce manual labor costs.
English Tutor
Private Tutor
04.2012 - 01.2019
- Provided private instruction to individual or small groups of students to improve performance
- Prepared for tutoring appointments by learning about key topics and planning out structured activities
- Coached tutees in study skills, note-taking, organization, and time management
Skills
- Decision-making
- Leadership
- Friendly, positive attitude
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Complaint resolution
Gamer
Experienced in competitive gaming, showcasing adaptability and quick thinking under pressure. Gaming is constantly helping me develop and cultivate teamwork and communication skills to achieve high-level objectives.
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Translation Consultant
Lionbridge Interpreter Services
01.2023 - 01.2024
Customer Service Representative
Essence Salon
07.2020 - Current
English Tutor
Private Tutor
04.2012 - 01.2019
Hairdresser
Self Employed Services
04.2010 - Current
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