Daisy R. Ithier
Mayaguez
Summary
Strategic Operations Leader & Sales Professional | Multilingual (English/Spanish/Sign Language)
A high-energy, out-of-the-box thinker driven by the belief that no dream—or business goal—is too big to conquer. With a BBA in Social Media Marketing and a proven track record as in Sales/Business Operations, I specialize in transforming complex sales workflows into streamlined, high-ROI engines for global SaaS and tech leaders. I am an expert in headcount management, campaign strategy, and top-of-funnel lead generation, having successfully led teams of up to 30+ representatives in high-pressure, competitive environments.
I am an adaptable lifelong learner who isn't afraid to challenge the status quo for the sake of growth. Whether I am optimizing business processes, mentoring a crew to victory, or helping Puerto Rican entrepreneurs build their brands, my focus remains the same: creating impactful solutions and sustainable results. Beyond the spreadsheets and sales floors, I bring a creative perspective fueled by my passion for art, dance, and music, ensuring a culture of innovation and collaboration wherever I lead.
Overview
9
9
years of professional experience
Work History
Operations Manager
Alleyoop
Puerto Rico (Remote)
01.2026 - Current
- Strategic Team Leadership: Directed a workforce of 30+ representatives across 3 specialized teams, managing full-cycle talent initiatives including hiring, onboarding and performance reviews to ensure high-quality service delivery.
- Resource & Headcount Management: Orchestrated staff allocation and headcount planning across the sales floor, optimizing coverage to meet fluctuating business demands and maximizing operational efficiency.
- Operational Optimization: Streamlined multi-departmental processes by analyzing workflow data to identify and mitigate bottlenecks, resulting in reduced operational costs and enhanced productivity.
- Performance Architecture: Developed and monitored KPIs to align team output with organizational goals, delivering comprehensive data trends and metric reports to senior management to guide strategy.
- Continuous Improvement & Training: Led cross-functional initiatives to design and execute training programs, fostering a culture of up-skilling and operational excellence while ensuring strict compliance with company policies.
Business Development Manager
Alleyoop
Puerto Rico (Remote)
05.2024 - 01.2026
- Sales Team Leadership: Orchestrated the hiring, onboarding, and daily management of a 15-person business development team, fostering a high-energy culture focused on meeting and exceeding aggressive sales targets.
- Campaign Optimization: Analyzed campaign performance data to identify workflow bottlenecks, recommending and implementing strategic adjustments to outreach tactics that improved lead conversion rates.
- Performance Architecture: Developed and monitored BDR-specific KPIs, delivering detailed reports to senior leadership at Alleyoop to ensure team output remained strictly aligned with client growth objectives.
- Strategic Staff Allocation: Managed headcount and resource distribution across the sales floor, optimizing staff placement to ensure maximum coverage and efficiency for diverse client campaigns.
- Professional Development: Led continuous up-skilling initiatives and structured training programs, mentoring reps on advanced sales techniques and operational excellence to maintain a competitive edge.
Team Captain
Alleyoop
Puerto Rico (Remote)
06.2023 - 05.2024
- Frontline Team Leadership: Directed a high-performance squad of 10 representatives, balancing individual outreach targets with team-wide oversight to ensure consistent delivery on campaign benchmarks.
- Tactical Coaching & Up-skilling: Facilitated "live" call coaching and structured training sessions, mentoring reps on advanced objection handling and lead qualification frameworks like BANT/CHAMP to boost conversion rates.
- Operational Health & Metrics: Monitored real-time performance data to identify workflow friction, delivering actionable insights and KPI reports to leadership to keep team output aligned with client goals.
- Campaign Agility: Analyzed outreach trends across the sales floor to mitigate bottlenecks, implementing rapid strategy pivots and messaging adjustments to maintain a competitive edge.
- Culture & Accountability: Fostered a collaborative, high-energy work environment through regular performance check-ins, ensuring all team members remained compliant with company standards while exceeding productivity expectations.
Team Lead
Alleyoop
Puerto Rico (Remote)
12.2021 - 06.2023
- Player-Coach Leadership: Managed a team of 7 representatives while simultaneously maintaining personal outreach targets, leading by example to drive high-volume activity and consistent campaign success.
- Performance Mentorship: Monitored and reported on daily KPIs for the team, identifying individual performance gaps and providing real-time coaching to ensure all reps met their monthly production goals.
- Campaign Support & Strategy: Actively participated in outreach across various team campaigns to provide hands-on support, ensuring consistent lead flow and identifying tactical improvements for underperforming segments.
- Team Morale & Motivation: Directed initiatives to foster a positive, high-energy work environment, keeping the team motivated during high-pressure cycles to maintain peak productivity and alignment with company culture.
- Operational Reporting: Analyzed data trends and workflow bottlenecks for assigned campaigns, delivering clear performance updates to leadership and suggesting adjustments to optimize overall team output.
Business Development Representative
Alleyoop
Puerto Rico (Remote)
01.2021 - 12.2021
- High-Volume Prospecting: Executed multichannel outreach—including cold calling(500+ dials a day), strategic emailing, and social selling(LinkedIn)—to consistently meet and exceed daily activity metrics and monthly qualified lead targets. Top 10 in Leaderboard 7 out of 12 months.
- Pipeline Management: Leveraged CRM tools (Salesforce/Outreach/HubSpot/Frontspin/Orum/Salesfinity) to track lead engagement and manage a robust sales pipeline, ensuring timely follow-ups and accurate data reporting for senior management.
- Strategic Lead Qualification: Conducted in-depth discovery calls to identify prospect pain points and qualify opportunities based on BANT/CHAMP criteria, ensuring a high conversion rate from lead to meeting.
- Campaign Analysis & Optimization: Analyzed personal workflow and outreach data to identify bottlenecks, recommending and implementing adjustments to messaging and sequencing to improve open and response rates.
- Cross-Functional Collaboration: Partnered with stakeholders to refine training initiatives and sales strategies, contributing to a collaborative environment focused on operational excellence and collective revenue growth.
Sales Consultant
Office Depot
Mayaguez, Puerto Rico
08.2018 - 02.2021
- Multichannel Sales Excellence: Drove revenue growth across diverse departments—including office furniture, technology, and copy/print services—by leveraging deep product knowledge to provide tailored solutions.
- Quota Achievement: Consistently met and exceeded monthly sales targets and upselling goals through proactive customer engagement and strategic product recommendations.
- Consultative Customer Support: Built and maintained strong customer relationships by identifying specific business or personal needs and providing a seamless, high-quality shopping experience.
- Cross-Departmental Versatility: Navigated a fast-paced retail environment with ease, transitioning between complex tech sales (computers/printers) and high-detail copy and print projects with precision.
- Operational Integrity: Ensured high standards of floor maintenance and merchandising while assisting with inventory management to provide a clean, organized, and efficient shopping environment.
Associate Sales Consultant
T-Mobile
Mayaguez, Puerto Rico
12.2019 - 06.2020
- Solutions-Based Selling: Consistently exceeded monthly sales quotas for smartphones, tablets, and wearable technology by identifying customer needs and pairing them with optimal T-Mobile service plans.
- Connectivity Expert: Successfully drove adoption of T-Mobile Home Internet and high-tier data plans, effectively communicating the value of 5G technology and network reliability to diverse customer segments.
- Strategic Upselling: Enhanced store revenue by maintaining high "attach rates" for premium features, including equipment protection (P360), accessories, and multi-line accounts.
- Customer Loyalty & Retention: Cultivated a loyal customer base by resolving complex billing or technical issues with empathy and efficiency, ensuring high Net Promoter Scores (NPS) and "Un-carrier" service standards.
- Technical Proficiency: Demonstrated expert-level knowledge of iOS and Android ecosystems, assisting customers with seamless data transfers, device setup, and troubleshooting to ensure an immediate "ready-to-go" experience.
Home Care Provider
My own boss
Puerto Rico
05.2017 - 08.2018
- Clinical Case Management: Provided comprehensive, one-on-one nursing care for elderly clients, managing complex medication schedules, wound care, and daily health assessments with total autonomy.
- Direct Patient Advocacy: Served as the primary healthcare coordinator, identifying subtle changes in patient conditions and collaborating directly with physicians to implement immediate interventions and mitigate health risks.
- Personalized Care Planning: Designed and executed tailored care plans for both home-health and facility settings, ensuring all medical, nutritional, and emotional needs were met to improve the client’s quality of life.
- Regulatory & Safety Compliance: Maintained 100% compliance with healthcare standards and documentation requirements, ensuring a safe, sterile, and organized environment for high-risk patients.
- Family Liaison & Consultation: Managed all communications with families, providing empathetic updates on care progress and educating caregivers on best practices for geriatric support.
Education
Social Media Marketing
NUC University
RemoteBachelor of Science - Agriculture, Agriculture Operations, and Related Sciences
University of Puerto Rico-Mayaguez
Mayaguez, PR.Associate of Science - Registered Nurse
Esc. Vocacional Dr. Pedro Perea Fajardo
Mayaguez, PRSkills
- Headcount management
- Operations management
- Campaign strategies
- Problem-solving
- Team leadership
- Workflow optimization
- Cross-functional collaboration
- Business development
- Customer service
- Planning and implementation
- Interpersonal communication
- KPI tracking & reporting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Sign Language
Native or Bilingual
French
Professional Working
Timeline
Operations Manager
Alleyoop
01.2026 - Current
Business Development Manager
Alleyoop
05.2024 - 01.2026
Team Captain
Alleyoop
06.2023 - 05.2024
Team Lead
Alleyoop
12.2021 - 06.2023
Business Development Representative
Alleyoop
01.2021 - 12.2021
Associate Sales Consultant
T-Mobile
12.2019 - 06.2020
Sales Consultant
Office Depot
08.2018 - 02.2021
Home Care Provider
My own boss
05.2017 - 08.2018
Social Media Marketing
NUC University
Bachelor of Science - Agriculture, Agriculture Operations, and Related Sciences
University of Puerto Rico-Mayaguez
Associate of Science - Registered Nurse
Esc. Vocacional Dr. Pedro Perea Fajardo
Hobbies
- Creative Arts 🎨: Passionate about visual arts and finding innovative ways to express ideas through various mediums.
- Dance & Movement 💃: An avid dancer who finds energy and rhythm in movement, reflecting a high-energy approach to life.
- Entrepreneurship & Branding 🇵🇷: Collaborating with my husband to grow our business, specifically focused on empowering and branding Puerto Rican entrepreneurs.
- Lifelong Learning 📚: A curious mind constantly diving into new topics to stay adaptable and informed in an ever-changing world.