Dalieris Cintron Morales
Naranjito
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Busines Excellent Coop
Janssen Ortho
08.2022 - Current
- Responsible for the data gathering of the Site's KPIs.
- Perform Continuous Improvement Projects and Time Studies.
- Work with the digitization of several Performance Boards in the Site.
- Have the ability to solve problems.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment
Customer Service Representative
Caribbean Temporary Services
07.2021 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information
- Developed customer service policies and procedures to meet and exceed industry service standards
Education
Bachelor of Science - Industrial Engineering
Interamerican University of Puerto Rico
Bayamon, Puerto Rico05.2023
Skills
- Excellent Research Skills
- Excellent Time Management Skills
- Excellent Customer Relations
- Excellent Data Entry Abilities
- Excellent Teamwork
- Excellent Administrative Abilities
- Excellent Computer Skills
Certification
- Licensed OSHA General Industry 30 hours
- Certified in Yellow Belt
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Busines Excellent Coop
Janssen Ortho
08.2022 - Current
Customer Service Representative
Caribbean Temporary Services
07.2021 - 10.2021
Bachelor of Science - Industrial Engineering
Interamerican University of Puerto Rico
- Licensed OSHA General Industry 30 hours
- Certified in Yellow Belt
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