Damaris Colón Soto
St. Augustine,FL
Overview
25
25
years of professional experience
Work History
Personal Care Attendant
Self-Employed
St. Augustine, FL
06.2013 - 07.2025
- Delivered compassionate, in-home care to elderly clients, supporting activities of daily living.
- Coordinated medication reminders, dietary needs, and safety monitoring while fostering independence.
- Maintained accurate care records and built trusted relationships with families and healthcare providers.
Customer Service Representative (Call Center)
Medical Card System, Inc.
San Juan, PR
02.2009 - 05.2013
- Handled 100+ daily patient and provider inquiries related to insurance claims and healthcare services.
- Processed authorizations, tracked claims, and ensured compliance with company and regulatory requirements.
- Trained new hires on customer interaction protocols and healthcare software systems.
Administrative Assistant
Alfa & Omega Electric, S.E.
Bayamón, PR
01.2007 - 11.2008
- Provided office support including scheduling, documentation, and vendor coordination.
- Issued invoices and managed financial records with accuracy, demonstrating transferable skills for healthcare billing.
- Streamlined filing system, improving efficiency in record retrieval and compliance tracking.
Passenger Service / Flight Attendant
American Eagle
San Juan, PR
10.2000 - 05.2004
- Ensured passenger safety, documentation accuracy, and service satisfaction in regulated environments.
- Handled sensitive information and delivered clear communication in high-pressure situations.
- Recognized for professionalism, reliability, and customer care—skills directly applicable to patient service roles.
Timeline
Personal Care Attendant
Self-Employed
06.2013 - 07.2025
Customer Service Representative (Call Center)
Medical Card System, Inc.
02.2009 - 05.2013
Administrative Assistant
Alfa & Omega Electric, S.E.
01.2007 - 11.2008
Passenger Service / Flight Attendant
American Eagle
10.2000 - 05.2004