Damarys Rivera
Comerio
Overview
25
25
years of professional experience
Work History
Front Desk Receptionist
North Fulton ENT
01.2025 - 11.2025
- Coordinated front desk functions, enhancing efficiency of check-in systems.
- Coordinated scheduling of appointments, optimizing staff availability and client access.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Greeted visitors warmly, creating positive first impression of organization.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Collected Type payments, processed transactions and updated relevant records.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Medical Office Specialist
HCA Healthcare
01.2023 - 10.2024
- Coordinated patient scheduling and managed appointment confirmations to optimize clinic operations.
- Processed insurance claims and verified patient eligibility for streamlined billing procedures.
- Collaborated with healthcare providers to ensure seamless coordination of care and information sharing.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
- Used medical program in order to schedule appointments for doctor visits and procedures.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Contributed to practice growth by providing exceptional customer service that resulted in increased patient retention rates.
- Provided compassionate support to patients experiencing emotional distress or anxiety related to their medical conditions or treatment plans.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Answered phone calls and messages for the physicians, medical facility, scheduling appointments, and handling patient inquiries.
Front Desk Receptionist
Tritiny Pediatrics
01.2016 - 10.2022
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated scheduling of appointments, optimizing staff availability and client access.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored inventory of office supplies, ensuring timely replenishment to support daily operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Confirmed appointments, communicated with clients, and updated client records.
Secretary
Grupo Dental Paseo De Diego
07.2000 - 10.2015
- Managed appointment scheduling and maintained provider calendars for efficient patient flow
- Coordinated communication between patients and dental professionals to enhance service delivery
- Streamlined filing systems to ensure quick access to patient records and documentation
- Assisted in billing processes, ensuring accuracy of charges and prompt follow-up on payments
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Education
Elementary School Teaching
Sistema Universitario Ana G Mendez
Cupey, Puerto Rico High School Diploma -
Ana Jacoba Candelas
Cidra, Puerto Rico 06.1994
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Sensitive information handling
- Administrative support
- Confidentiality handling
- Document management
- Skilled in software
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Front Desk Receptionist
North Fulton ENT
01.2025 - 11.2025
Medical Office Specialist
HCA Healthcare
01.2023 - 10.2024
Front Desk Receptionist
Tritiny Pediatrics
01.2016 - 10.2022
Secretary
Grupo Dental Paseo De Diego
07.2000 - 10.2015
Elementary School Teaching
Sistema Universitario Ana G Mendez
High School Diploma -
Ana Jacoba Candelas