Daniel Fernandez
Trujillo Alto
Summary
Experienced with telesales techniques, delivering persuasive communication to engage clients and present insurance options effectively. Utilizes problem-solving abilities to address customer inquiries and provide tailored solutions.
Overview
8
8
years of professional experience
Work History
Telesales Insurance Agent
Optum
08.2024 - Current
- Managed client inquiries, providing timely and accurate information regarding policy options.
- Collaborated with team members to improve sales techniques.
- Provided training support for new agents, sharing best practices in telesales techniques and product knowledge.
- Exceeded monthly sales quotas regularly, contributing significantly to team success and overall business growth.
Sales Associate
Jewels Dates
08.2023 - 06.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Implemented visual merchandising strategies to optimize product displays and boost sales.
- Collaborated with team members to achieve daily sales targets and improve store performance.
Front Desk Agent
Grand Vista Hotel
03.2023 - 08.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins, and check-outs.
- Maintained clean and organized front desk areas to uphold polished company image.
Recruiter
MRC Recruiting
12.2018 - 01.2020
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Developed recruiting strategies to identify qualified candidates and build network.
Debt Collector Agent
Banco Popular
04.2017 - 07.2018
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Education
3 Years of Bachelor's Degree - Business Administration
Universidad De Puerto Rico
High School Diploma - undefined
Colegio San Antonio
07.2012
Skills
- Customer Service
- Management Consulting
- Decision Making
- Employee Orientation
- Employment Recordkeeping
- Microsoft Office Programs
Languages
Spanish: Native language
English: C2 Proficient
Timeline
Telesales Insurance Agent
Optum
08.2024 - Current
Sales Associate
Jewels Dates
08.2023 - 06.2024
Front Desk Agent
Grand Vista Hotel
03.2023 - 08.2023
Recruiter
MRC Recruiting
12.2018 - 01.2020
Debt Collector Agent
Banco Popular
04.2017 - 07.2018
High School Diploma - undefined
Colegio San Antonio
3 Years of Bachelor's Degree - Business Administration
Universidad De Puerto Rico
Similar Profiles
Rohith PudotaRohith Pudota
Senior Data Engineer at OptumSenior Data Engineer at Optum
Naomi Diederick | LPN, CPC-A, CBCSNaomi Diederick | LPN, CPC-A, CBCS
HCC Coder at OptumHCC Coder at Optum
Samantha MyersSamantha Myers
Insurance Agent at OptumInsurance Agent at Optum
Summer PalmerSummer Palmer
Manager of Clinical Operations at OptumManager of Clinical Operations at Optum
Carlos Javier Corujo CastroCarlos Javier Corujo Castro
IT Technician at Alpha One Monitoring / Seguridad Virtual Puerto RicoIT Technician at Alpha One Monitoring / Seguridad Virtual Puerto Rico