Daniel Santana
Toledo
Summary
Experienced customer service professional with strong communication skills and a commitment to customer satisfaction. Led social projects, organized procedures, and coordinated teams during two years of volunteer work. Skilled in virtual customer support, product presentations, and building interpersonal relationships. Proactive, collaborative, and results-driven, with a proven ability to lead and work effectively in teams.
Overview
2
2
years of professional experience
1
1
Certification
Work History
International Volunteer
The Church of Jesus Christ of Latter Day Saints
05.2023 - 05.2025
- Confident public speaking skills, with experience in training sessions focused on efficiency and productivity in the context of volunteer and humanitarian activities.
- Use of English and Spanish through intensive courses and daily use.
- Proven experience in leading team-based projects.
- Reliable and highly effective communication with individuals and families.
Barista
The Coffee
11.2022 - 05.2023
- Developed skills in communication, teamwork, and working under pressure.
- Contributed to customer loyalty through personalized service.
- Maintained a clean and organized workspace, including equipment sanitation and stock replenishment.
Education
Associate in Business -
BYU
Idaho, USAHigh School Diploma -
Premen State College
Toledo, Parana, Brazil01.2021
Objective
Aspiring SDR with strong communication skills, fluent in English, Spanish and Portuguese, and certified in outbound marketing. Currently pursuing a degree in Business Management at BYU. Looking to join a sales team where I can apply my knowledge of prospecting, and client engagement.
Certification
- Outbound Marketing & Sales, Reev University - July 2025
- Introduction to Inside Sales, RD University - May 2025
Languages
Portuguese Native
Spanish C1
English C1
Timeline
International Volunteer
The Church of Jesus Christ of Latter Day Saints
05.2023 - 05.2025
Barista
The Coffee
11.2022 - 05.2023
Associate in Business -
BYU
High School Diploma -
Premen State College
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