Daniela Garcia-Gonzalez
Carolina
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Host
Areyto Modern Cuisine
10.2022 - 03.2023
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Seated patrons based on guest preferences and seating availability.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered phone calls to take orders, give information and document reservations.
Customer Service Representative
MJ Connections/Boostmobile
01.2020 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - Public Relations
Universidad De Puerto Rico
Rio Piedras, PR 08.2022 - Current
High School Diploma -
Colegio Bautista Carolina
Carolina,P.R05.2022
Skills
- Interpretation and Translation Services
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Upselling Products and Services
- Customer Retention Strategies
- POS Systems and Ordering Platforms
- Reservation Coordination
- Event Planning
- Customer Service
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Host
Areyto Modern Cuisine
10.2022 - 03.2023
No Degree - Public Relations
Universidad De Puerto Rico
08.2022 - Current
Customer Service Representative
MJ Connections/Boostmobile
01.2020 - 08.2022
High School Diploma -
Colegio Bautista Carolina
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