Hi, I’m
Daniela Urrutia Morales
Bayamon
Summary
To seek and maintain full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
years of professional experience
1
Certificate
Work History
Self-employeed
Homemaker
09.2021 - Current
Job overview
- Managed daily household chores, including cleaning, cooking, and meal planning
- Oversaw grocery shopping, budgeting, and savings, optimizing resources and ensuring financial responsibility
- Scheduled and coordinated appointments for family members
- Educated and nurtured child development through play, reading, and teaching life skills, highlighting effective communication and teaching skills
- Acquired proficiency in household repairs and maintenance
- Created social media page and Etsy store front to promote artwork
- Coordinated family events and gatherings, ensuring smooth logistics and enjoyable experiences for all attendees.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in team environment
- Proven ability to learn quickly and adapt to new situations.
HearingLife
Patient Care Coordinator
11.2020 - 09.2021
Job overview
- Managed high volume of 30-50 inbound and outbound calls daily to assist new and existing patients, ensuring clear and effective communication
- Worked closely with patients to deliver excellent and direct individualized patient care while upholding confidentiality requirements.
- Conducted prior authorization calls with insurance providers and patient representatives, demonstrating meticulous attention to detail and adherence to protocol
- Proactively scheduled annual exam appointments, optimizing clinic resources and enhancing patient care
- Organized and maintained clinic calendar for 3 doctors/providers, aligning schedules with corresponding insurance networks for efficient appointment booking
- Conducted patient confirmation and reminder calls 2 days in advance, reducing appointment cancellations and improving clinic efficiency
- Prepared and maintained patient intake forms, ensuring accurate and up-to-date information for efficient patient care
- Managed patient information in system charts to match physical charts, ensuring data accuracy and compliance with regulatory requirements
- Digitized and organized paperwork by scanning and uploading documents into data system, ensuring easy access and retrieval of patient records
- Coordinated files for upcoming appointments, facilitating smooth patient visits and optimizing doctor/provider time
- Completed training on latest products and system updates, staying informed of industry trends and enhancing patient care services.
Netro Transport
Safety Manager & Accountant assistant
07.2019 - 03.2020
Job overview
- Communicated with clients via email and phone to facilitate timely payments
- Managed inventory list for upcoming payments using Excel spreadsheets
- Created and processed invoices for client accounts
- Followed up with clients via phone calls to collect overdue payments
- Generated delivery orders for truck drivers to ensure timely and accurate deliveries
- Updated rates for each load and communicated changes to clients promptly
- Managed applications for new drivers, including performing background checks
- Coordinated and scheduled drug tests for applicants and current drivers
- Monitored and maintained records of expiring company permits, such as overweight/oversize permits
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Ensured drivers complied with legal working hours and conducted mandatory inspections
- Assisted in selection of software for driver logs to enhance operational efficiency
- Restructured safety office and policies to improve departmental efficiency
- Prepared probationary and warning letters for new and existing drivers.
- Facilitated safety training for 15+ employees
TMX intermodal (NJ Region)
Safety Assistant
04.2018 - 07.2019
Job overview
- Initiated hiring process with new recruits, ensuring smooth onboarding experience
- Served as primary backup to officer in charge with various responsibilities related to compliance, operations management, and staff supervision.
- Enforced safety protocols for drivers on the road, promoting a culture of safety and compliance
- Developed and implemented policies to ensure adherence and compliance
- Maintained up-to-date and orderly records for 50+ driver qualification (DQ) and truck files
- Managed expiring registrations and licenses, ensuring timely renewal and compliance
- Served as primary contact point for drivers involved in traffic incidents or accidents, providing support and assistance
- Oversaw EZ-Pass accounts, ensuring accurate billing and account management
- Assisted in safety audits and provided necessary documentation for compliance
- Addressed driver complaints promptly, finding effective solutions to improve driver satisfaction
- Organized and maintained company merchandise inventory, ensuring accurate tracking and reporting
- Built driver binders with all necessary and valid paperwork in case of a DOT stop or vehicle accident, ensuring compliance and readiness for inspections
- Applied for overweight, liquor, and/or hazmat permits for driver deliveries of the week, ensuring legal compliance and smooth operations
- Contacted regional offices for TMX to ensure all paperwork was compliant for specific states and maintained copies of driver files and truck files for documentation.
Live Breads Artisan Bakery and Coffee Bar
Front Counter Help
08.2018 - 11.2018
Job overview
- Processed 20+ sales transactions using POS system.
- Assisted customers with information regarding menu offerings and nutrition information.
- Communicated orders to baristas, ensuring smooth workflow and timely order completion
- Maintained front of house cleanliness, creating a welcoming environment for customers
- Managed inventory and restocked items, ensuring availability of products
- Created eye-catching food displays to attract sales, contributing to increased customer engagement
- Provided samples of freshly baked breads and pastries, enhancing customer experience and promoting sales.
Hollister
Brand Representative
10.2017 - 04.2018
Job overview
- Maintained racks and tables organized and neatly folded, ensuring visually appealing store layout
- Communicated product value, quality, and style to educate and entice potential customers.
- Rang up customers by processing cash and credit payments to complete 50 sales transactions on average each day.
- Handled cash and counted money at closing time, ensuring proper cash management procedures
- Kept track of inventory and restocked items, ensuring product availability
- Responding to customer complaints effectively and efficiently, resolving issues to maintain customer satisfaction.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
Surprise (out of business)
Sales Associate
01.2017 - 04.2017
Job overview
- Organized clothing racks to maintain tidy and organized store layout
- Assisted customers in finding products and providing information about merchandise
- Managed 10 fitting rooms, ensuring cleanliness and assisting customers with trying on clothes
- Aided in inventory tracking, assisting with inventory management processes.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
New Jersey City UniversityJersey City, NJ
No Degree from Fine Arts
12.2017
University Overview
- 3.8 GPA
Elizabeth High School - FJCA/UpperElizabeth, NJ
High School Diploma
06.2017
University Overview
- 3.8 GPA
- Honors: Honor roll every year
- Principal Scholar in sophomore and junior years
- Head Editor & Photographer, Yearbook Club, 2017
- Marching Band-Prop Crew, 2012 and 2017
- Humanitarian Society , 2017
Skills
- Google Drive
- File Organization
- Database Maintenance
- Calendar Management
- Social Media Updating
- MS Office
- Familiar with Asana, ClickUp, and Hootsuite for task management and social media support
- Data Entry
- Invoice Processing
- Interpersonal Communication
- Office Administration
- Appointment Scheduling
Languages
Spanish
Proficient
C2
English
Proficient
C2
Certification
- Sales and CRM Overview, 02/2024, Coursera, https://coursera.org/share/0957f4f12b63bcddb22c8cfd4996058e
- Google Ads for Beginners, 01/2024, Coursera, https://coursera.org/share/ec9c6a2247c2d86b7f23ec6a8f1b75f9
- The Nuts and Bolts of Public Relations, 01/2024, Coursera, https://coursera.org/share/4eafcf0c36586fd9216fa8f6efbd5e06
Timeline
Homemaker
Self-employeed
09.2021 - Current
Patient Care Coordinator
HearingLife
11.2020 - 09.2021
Safety Manager & Accountant assistant
Netro Transport
07.2019 - 03.2020
Front Counter Help
Live Breads Artisan Bakery and Coffee Bar
08.2018 - 11.2018
Safety Assistant
TMX intermodal (NJ Region)
04.2018 - 07.2019
Brand Representative
Hollister
10.2017 - 04.2018
Sales Associate
Surprise (out of business)
01.2017 - 04.2017
New Jersey City University
No Degree from Fine Arts
Elizabeth High School - FJCA/Upper
High School Diploma