Danilee Viera Soto
Las Piedras
Summary
An self-motivated freelancer, with previous experience interacting with clients and Microsoft Office. Able to perform bilingual communication skills written and oral. Want to obtain a job where I can contribute to the growth and development of the company and, at the same time help me in my professional growth.
Overview
4
4
years of professional experience
Work History
Receptionist
Allure Salon and Spa
Humacao
2021.05 - 2022.07
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate personnel and answered average of 20 calls and emails daily.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment'
Call Center Customer Service Representative
Atento INC
Caguas
2020.06 - 2020.07
- Basic customer service knowledge.
Accounting Assistant
La Fermina Elementary School
Las Piedras
2018.05 - 2018.06
- Assist secretary with accounting roles in the office.
Education
Bachelor of Science - Psychology
05.2030
Complete Excel Course
10.2023
Freelancer
09.2023
High School Diploma -
05.2018
- Accounting
- Microsoft Office knowledge
Skills
- Data Entry
- Proficient in Microsoft Office
- Bilingual communication
- Verbal and Written Communication
- Transcription and Dictation
- Organization and Efficiency
- Administrative Support
- Mail Handling
- Time Management
- Document Management
- Multitasking and Prioritization
- File Management
- Coachable, interactive and skilled in social media.
Timeline
Receptionist - Allure Salon and Spa
2021.05 - 2022.07
Call Center Customer Service Representative - Atento INC
2020.06 - 2020.07
Accounting Assistant - La Fermina Elementary School
2018.05 - 2018.06
Universidad Ana G. Mendez - Bachelor of Science, Psychology
Udemy - , Complete Excel Course
Academia De Trabajo Virtual - , Freelancer
Escuela Superior Ramon Power Y Giralt - High School Diploma,
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