Danliz M. Ortiz Quiñones
Vega Baja
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
17
17
years of professional experience
Work History
Inside Sales Representative
Caribbean Data System
07.2023 - Current
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Achieved or exceeded company-defined sales quotas.
- Created a supportive and motivating team environment, celebrating achievements and fostering collaboration among members.
Funding Specialist
B2B Funding
03.2021 - 07.2023
- Sales.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Spent time with each applicant to break down complex information into terms that easy to understand.
- Identified valuable solutions for customers with credit problems.
- Helped customers make decisions about loans based on availability, terms and benefits.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prepared and delivered loan documents.
- Conveyed acceptance or rejection to customers by mail, telephone, or in person.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Mobility Sales and Services Representative
AT&T
03.2007 - 03.2021
- Sales
- Handle customer questions, complaints, and billing inquiries to resolve customer issues with one call resolution.
- Recommended additional products and services to customers to increase overall sales.
- Makes financial decisions to protect/collect revenues and adjusts customer accounts.
- Contributed to business growth by confirming customer satisfaction with service and quality.
Mobility Retention Team
AT&T
08.2009 - 02.2017
- Offers alternative solutions where appropriate with the objective of retaining customer's business.
- Skilled at maintaining long-term relationships with clients and increasing profits.
- Assist AT&T with the retention of high-risk customers considering cancellation.
- Assist customer providing the best options for their accounts and needs.
Mobility Collections
AT&T
07.2007 - 08.2009
- Located and monitored overdue accounts using billing system to begin collections process.
- Recorded and updated customer personal accounts with accurate contact information.
- Met demands of busy collections group by performing high volume of daily calls.
- Reviewed accounts to determine payment plan compliance.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Processed payments over phone and set up recurring drafts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Education
Master of Science - Human Resources
UAGM
Bayamon05.2020
Bachelor of Science - Marketing Management
Phoenix University
Guaynabo03.2016
Skills
- Performance Goals
- Computer Skills
- Service Recommendations
- Team Collaboration
- Excellent Communication
- Handling Customer Complaints
- Customer Service
- Multitasking and Organization
- Relationship Building
- Attention to Detail
- Task Concentration
Timeline
Inside Sales Representative
Caribbean Data System
07.2023 - Current
Funding Specialist
B2B Funding
03.2021 - 07.2023
Mobility Retention Team
AT&T
08.2009 - 02.2017
Mobility Collections
AT&T
07.2007 - 08.2009
Mobility Sales and Services Representative
AT&T
03.2007 - 03.2021
Master of Science - Human Resources
UAGM
Bachelor of Science - Marketing Management
Phoenix University
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